Blog - Call Center Outsourcing

How Prepared Is Your Call Center for Fluctuating Volume?

05/16/2018

Call Center Preparation & Flexibility: What's Your Plan?

 

In an evolving world of bytes and bricks, companies are recalibrating retail. They seek the right mix of digital and physical to individualize service, capture more sales and earn repeat business.

An essential factor in achieving this is the ability to scale to demand with a responsive, online workforce. Such flexibility should span everyday operations, seasonal spikes and long-range projects.

Some businesses might have the means to handle it in-house. Staff up when necessary. Cut back as needed. They are few, however, given pressures to streamline operations. Do more with far less.

Fast-flex Operations

Consider then the benefits of contact center outsourcing, with an on-demand workforce of service and sales agents, selected just for your business.

A full-time equivalent (FTE) business model, with up to a 1-to-3 agent ratio, ensures 24/7 talent is on hand—and in reserve—to ramp up or down as needed.

Not confined in brick-and-mortar call centers, remote agents are always ready. Fluid resources enable retailers to anticipate and fulfill demand, not just react to it.

 

Take the Contact Center Operations Assessment to find out how quickly you can respond to seasonal demand.

 

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