Call Center Outsourcing5-minute read
4 Reasons to Consider Technology BPO Outsourcing
As the logistics of running a successful company in today’s hyper-competitive global marketplace have become more complicated, business process outsourcing (BPO) has emerged as an effective way to manage those complexities.
Thanks to the rapid development of technology, certain key business functions—everything from sales and marketing to accounting, order fulfillment and technology—can now easily be managed from a remote location. For many businesses, BPO has become an important way to reduce expenses and streamline operations to gain focus and achieve economies of scale.
And since maintaining cutting-edge technology is one of the costliest aspects of doing business today — as well as one of the most essential — technology outsourcing has become one of the most prevalent forms of BPO. Though the benefits of tech BPO are many, the main reasons that so many businesses have embraced this powerful tool can be broken down into four chief categories.
The 4 Biggest Benefits of Technology BPO
Tech BPO Benefit #1: Better Tech at a Lower Price
News flash: Technology is expensive. And the cost of building out an effective technology infrastructure, which is something that virtually every company needs, isn’t restricted to buying the latest hardware. There’s also the expense of purchasing or subscribing to the software needed to run it, as well as the cost of keeping everything continuously upgraded.
That’s not all, either: There’s also the cost of investing in ironclad tech security, which also needs continuous upgrading. And then there’s the expense of building or renting a facility to house it all, as well as employing top-notch tech personnel to keep it all running.
Partnering with a technology BPO provider means getting access to the latest and greatest tech tools you need to succeed—and the expertise to keep it all running smoothly and at peak performance. This not only helps ensure that you have high-functioning tech in place at all times and to cover every contingency, but it also frees up capital to invest in other aspects of growing your business.
Related: Enabling Business Solutions with Under-the-hood Insights from Tech Experts
Tech BPO Benefit #2: Promoting Growth, Flexibility and Scalability
One of the most appealing aspects of technology BPO is the power it gives businesses to operate with a much larger tech foundation than they otherwise might not afford. That means a greater potential to scale up, at a more manageable price, to boot. That puts more ambitious strategies on the table and enables the pursuit of a larger market share.
Not only can you simply do more with optimized, outsourced technology, but you can do it faster and without the need for major capital investment. Turnaround times are shortened, growth is accelerated, and your power to meet new market opportunities is enhanced. The result? Your tech footprint is always exactly as big as you need it to be, without a related increase in investment.
Pro Tip: How to Embrace the Tech Trends Your Customers Are Demanding
Tech BPO Benefit #3: More Security, Less Risk
How confident are you in your ability to keep your customers’ data as secure as possible? In the wake of the California Consumer Privacy Act (CCPA), as well as numerous surveys showing that consumers avoid businesses that can’t demonstrate effective security, this is more than just a speculative question. It’s a serious concern that may have an existential impact on your business.
When you partner with a proven technology BPO expert, you get access not only to current tech infrastructure, but also to a sophisticated data security framework to ensure the safety of sensitive consumer data. And because you’re relying on a proven network, you also operate with less risk of disruption due to infrastructure failure and network outages caused by severe weather events.
Technology outsourcing today is also more secure thanks to the capability of keeping everything onshore. This gives businesses in the U.S. and Canada the added security of accessing premium and affordable technology BPO services while avoiding the sometimes-risky nature of offshore data-sharing.
Deep Dive: How Technology BPO Can Help Ensure Data Security for the Healthcare Industry
Tech BPO Benefit #4: The Power to Focus on Your Core Business
If technology is the core focus of your company, you’re probably already running your own tech infrastructure. But if it’s something else—retail, healthcare, finance, marketing, you name it—then technology BPO is an effective way to take a challenging and expensive operational aspect off your plate.
The result is that you get to rest assured, knowing you have the highest-quality tech infrastructure in place to support your specific operational goals. And as an added bonus, the money you save by avoiding the need to build out your own IT infrastructure also helps to fund the expansion of those core goals.
If you’re ready to entrust your IT infrastructure to the experts, we’re standing by to help. With a robust, nationwide network that includes dispersed data centers, omnichannel delivery and more, Working Solutions is the smart choice for goal-oriented technology outsourcing. Our versatile and dependable tech BPO solutions are not only top-of-the-line, but fully customizable to support your specific needs.
Interested in learning more? Contact us here to schedule your complimentary consultation with a Working Solutions technology BPO expert.Let's connect.
Vice President, Information Technology
Published on December 10, 2019
Published on December 10, 2019