Being technology agnostic, we can run services off of your platform or a third party's, whichever is best. Either way, performance is optimized across all channels. We work to ensure uninterrupted communications for your customers, whatever devices they use.
We provide multiple, dispersed data centers—all backed up by disaster recovery, redundancy and failover.
Our omnichannel capabilities enable you to offer safe, flexible contact options to customers.
Web-enabled network infrastructure keeps all customer interactions and data transfers smooth and secure.
Ours is a 24/7 world. But things do go bump in the night.
That’s why we back up the backup. Because business runs on excellence—not excuses.
A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed volunteer agent groups—making the system easy to use with only a standard telephone.
Our hosted solution enabled volunteer center organizers to log in multiple agents from a single terminal. When all agents became busy, it placed callers in a queue, using interactive voice response (IVR) to provide more information to donors.
Solution scaled to handle 500+ volunteers at up to 12 call centers.
Efficiently managed a 500% increase in call volume.
Boosted donations 20% per call by enhancing donor experience.