Notice!

Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs

Blogs

Working together to better learn the business, remote agents communicating to help each other better performance

Looking to Improve QA Coaching? Go Peer to Peer!

Development

It is not unusual for quality assurance teams to get into a…

Read more

Contact Center Outsourcing – Go Traditional or Non-Traditional?

Call Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

Read more

Virtual Contact Center Solutions

Top 4 Traits of Virtual Contact Center Solutions Providers

Customer Experience

Outsourcing contact centers has been a positive for many organizations. Unfortunately there…

Read more

Social Media – The Elusive VOC Platform

Customer Experience

There has been much discussion about social media and the power it…

Read more

Looking for Ways to Improve Performance? Add Scenario-Based Learning!

Development

e-Learning is an important part of continued improvement and performance for all…

Read more

Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Call Center Outsourcing

Customers have the ability to reach out to your contact center at…

Read more

Positive Customer Experience

The Positive Customer Experience – Customer Loyalty Formula Requires the Virtualpreneur™ Factor

Customer Experience

Loyalty programs have really taken off since 2008 and are widely used,…

Read more

The Impact of Virtual Outsourcing – Part 2

Call Center Outsourcing

In part one, we discussed how the New World of Work has…

Read more

The Impact of Virtual Outsourcing – Part 1

Call Center Outsourcing

There is a move worldwide to send jobs to independent contractors. Whether…

Read more

Business Continuity

The Secret to Handling Summer Schedules – Accurate Forecasting

Call Center Outsourcing

It’s critical to ensure that you have agents handling transactions at the…

Read more

Does Your QA Need a Boost? Try Speech Analytics!

Call Center Outsourcing

As business continues to rapidly evolve in today’s constantly changing global markets,…

Read more

Customer Engagement

Customer Engagement Requires Understanding Emerging Channels

Customer Experience

With new and better ways to communicate with customers, it is important…

Read more

Contact