Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Business Continuity in the Contact Center


A sudden ice storm can shut down your contact center for a…

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Customer Loyalty

The Value of Customer Loyalty

Customer Experience

Often in sales-focused organizations, a lot of time, money and effort are…

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Social Media Is More Than Just Marketing


In any company, the debate rages: what department “owns” social media? Should…

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Call Center Content

Content Is Not Enough

Call Center Outsourcing

Content is the focal point of any marketing campaign. Whether it’s a…

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Astute Solutions 2012 Customer Conference


Last week I had the pleasure of attending the Astute Solutions 2012…

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Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

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