‘Tis the Season – For Increased Customer Transactions
Customer Experience
The holidays bring an unusual dichotomy to business. Those that provide consumer…
Future Proofing Contact Center Technology
Technology
Contact centers are continually progressing, in no small part to the continued…
Virtual Business Models – The Future Is Here
Call Center Outsourcing
The New World of Work is creating the virtualization of industries at…
Transitioning Knowledge – Beyond Basic Training
Development
When you envision training new hires in a contact center, you think…
How to Implement a Remote Work Solution for Your Company
Call Center Outsourcing
When I first launched Working Solutions in 1996, virtual call centers were…
Tim Houlne to Speak at Dallas Business Growth Summit, October 11th
Corporate
Back by popular demand, Working Solutions CEO Tim Houlne will be speaking…
What a Virtualized Workforce Means for the American Economy, Part 2
Call Center Outsourcing
Last week I wrote about some of the possible negative effects that…
What a Virtualized Workforce Means for the American Economy, Part I
Recruiting and HR
I’ve already written about what the “New Worker” looks like in a…
The New Contact Center: Solutions, Not Service
Customer Experience
A recent article in DestinationCRM.com got me thinking about how customer service…Announcement: CEO Tim Houlne on Dallas radio show tonight!
Corporate
I’m sorry for the last-minute announcement, but we only received word of…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Technology
There was a time when call centers were populated mostly by headset-wearing…Emotional Intelligence and Its Importance in the Call Center
Call Center Outsourcing
In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…