Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
The holidays bring an unusual dichotomy to business. Those that provide consumer products popular for purchase as gifts are busier than any other time of the year. Those that do not are less busy and more involved in planning for the New Year. For those organizations that need to make the most of this end-of-year seasonal upswing, it is critical to expand existing customer service to accommodate increased customer transactions. However, doing so efficiently without incurring enormous costs has previously been a challenge.
Fortunately, the advent of virtual contact centers coupled with cloud technology gives organizations new and improved means of supplementing existing contact center staff. The trick is choosing the best virtual call center partner. The following five tips will help you make a good decision:
If the success of your organization relies on the ability to maximize revenue during a seasonal upswing, the most cost-effective way to increase customer support representatives is through an outsource partner that specializes in virtual agents. However, the selection process does not stop there. Create a list of questions that include the five above and interview the outsourcer in addition to requesting a proposal. You will quickly determine which virtual call center partner is best for you, and most importantly, best for your customers.