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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

Positive Customer Experience

Build a Solid Foundation for Positive Multi-Channel Customer Experiences

Customer Experience

There are a multitude of discussions on contact centers using cloud technology,…

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Call Center Solutions

Beyond the Metrics: They are People, People!

Development

Metrics are good. They give a snapshot of the state of a…

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Best Practices for Call Center Outsourcing

Do Magic Metrics Exist?

Call Center Outsourcing

Due to the number of metrics needed to effectively measure contact center…

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Customer Experience

Want Improved Customer Experiences? Think Virtual.

Customer Experience

Customer experience is a much-touted metric that, while a positive goal, can…

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Winter Is Coming – Time to Review Your Inclement Weather Policy

Call Center Outsourcing

One of the benefits, and there are many, to operating a virtual…

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Cloud Based Contact Center

Want a Solid New Year? Use Objective-Driven Budgeting

Call Center Outsourcing

Contact centers are driven by resources, in particular people and technology. Headcount…

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‘Tis the Season – For Increased Customer Transactions

Customer Experience

The holidays bring an unusual dichotomy to business. Those that provide consumer…

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Future of Contact Center Solutions

Future Proofing Contact Center Technology

Technology

Contact centers are continually progressing, in no small part to the continued…

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Virtual Contact Center Solutions

Virtual Business Models – The Future Is Here

Call Center Outsourcing

The New World of Work is creating the virtualization of industries at…

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Beyond Basic Training for Call Centers

Transitioning Knowledge – Beyond Basic Training

Development

When you envision training new hires in a contact center, you think…

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Contact Center Solutions

How to Implement a Remote Work Solution for Your Company

Call Center Outsourcing

When I first launched Working Solutions in 1996, virtual call centers were…

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Dallas Business Growth Summit

Tim Houlne to Speak at Dallas Business Growth Summit, October 11th

Corporate

Back by popular demand, Working Solutions CEO Tim Houlne will be speaking…

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