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Blogs

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Revolutionizing Automotive CX: How Onshore Outsourcing Elevates Connected Car Support

Specialized Customer Service

The rise of connected vehicles is transforming the automotive industry, creating new…

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Connected car driver accessing touchscreen support while interacting with a customer service rep

Connected Car CX: How Outsourcing Customer Service Drives Efficiency and Loyalty in Automotive

Contact-Center Outsourcing

In today’s competitive connected car market, brands must deliver fast, flexible, and…

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Happy customer takes phone call in her kitchen at home

Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience

Customer Experience

In today’s fast-paced and ever-changing business landscape, success is not solely determined…

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Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity

Contact Center Technology

In today’s rapidly evolving business landscape, contact centers have shifted from being…

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Mastering the Art of Luxury Customer Engagement

Contact-Center Outsourcing

Mastering the art of customer engagement is essential for luxury brands. These…

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In a accessories store beautiful lady customer looking at the bags from the shelves while one charismatic salesman wants to help the customer

Transforming Customer Service in High-End Retail: The Role of Customer Feedback

Contact-Center Outsourcing

As customer expectations change and technology advances, exceptional customer service has emerged…

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10 Essential Steps to Scaling Retail Customer Service [Checklist Included]

Customer Service Outsourcing

Delivering outstanding customer service is a recipe for success in the retail…

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The Latest Trends in Travel from Our Customer Service Team

Travel and Hospitality

The travel industry has undergone significant changes and the way customers approach…

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Boost Efficiency: The 5 Key Pillars of Contact Center Excellence

Virtual Workforce Management

As technology continues to evolve at a rapid pace, the role of…

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Smiling gig worker providing virtual customer support using modern CX tools

Breaking Down GigCX: How the Gig Economy is Shaping the Future of Customer Experience

Customer Service Outsourcing

GigCX—short for Gig Customer Experience—is changing how companies deliver customer support. By…

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Overcoming GigCX Challenges: How to Build Scalable and Compliant Customer Support with Gig Workers

Customer Service Outsourcing

GigCX offers flexible, scalable customer support—but it also introduces challenges around compliance,…

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Black young man purchases with card from his mobile smart phone from the comforts of his home.

Navigating the Retail Rush: 5 Crucial Scalability Trends in Customer Service

Customer Service Outsourcing

In the fast-paced world of retail, customer service is a critical factor…

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