SmartBrief Article: Managing the Virtual Workforce
Contact-Center Outsourcing
After 23 year in contact center outsourcing, Kim Houlne, founder and chief…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
4 Customer Service Innovations to Improve Your Company’s CX
Customer Experience
Negative customer care experiences come in a wide variety of shapes and…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Increase Brand Loyalty by Offering a Great Customer Experience
Contact-Center Outsourcing
Fueled by ever-evolving technologies, and fraught with the potential to be undercut…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…
[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
Six Essential Types of Contact Center Data
Contact-Center Outsourcing
The acceleration of technology in recent years has led to equally rapid…
Travel Weekly features Working Solutions Survey
Contact-Center Outsourcing
The customer-service demands of the global travel industry require contact center agents…
7 Customer Service Tips to Refresh Your Customer Experience for Spring
Contact-Center Outsourcing
Spring is here again, and with it comes the promise of warmer…