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Blogs

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4 Customer Service Innovations to Improve Your Company’s CX

Customer Experience

Negative customer care experiences come in a wide variety of shapes and…

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How to Implement a Customer Complaint Resolution Process that Actually Works

Specialized Customer Service

Once just an afterthought for many businesses, delivering a great customer experience…

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CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider

On Demand Contact Center

From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…

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How to Increase Brand Loyalty by Offering a Great Customer Experience

Contact-Center Outsourcing

Fueled by ever-evolving technologies, and fraught with the potential to be undercut…

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How to Improve Customer Experience (CX): 10 Tips from Our Experts

Specialized Customer Service

Think that the customer experience (CX) offered by your business doesn’t matter?…

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[INFOGRAPHIC] The Modern-day Travel Agent

Travel and Hospitality

Is your first thought that travel agents are outdated–and anything but modern?…

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Six Essential Types of Contact Center Data

Contact-Center Outsourcing

The acceleration of technology in recent years has led to equally rapid…

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Travel Weekly features Working Solutions Survey

Contact-Center Outsourcing

The customer-service demands of the global travel industry require contact center agents…

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7 Customer Service Tips to Refresh Your Customer Experience for Spring

Contact-Center Outsourcing

Spring is here again, and with it comes the promise of warmer…

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picture of people rushing across street with the words Spring is Coming Prepare for the busy Season with this Contact Center Audit

Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.

Contact-Center Outsourcing

Spring cleaning isn’t just for the home, or for your desktop and…

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woman looking at flexjob article that features on demand call center solution woman owned

Recognized by FlexJobs as a Woman-owned, Remote-workforce Company

Contact-Center Outsourcing

Don’t you just love the follow-on stories born from headline-making news. Such…

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Ready for Spring? Get Prepared with Our Quick Contact Center Assessment

Contact-Center Outsourcing

Spring is almost here, and summer’s following fast on its heels. For…

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