Why It’s Important to Offer Personalized Customer Service — and How to Do It
Contact-Center Outsourcing
The relationship between customers and the businesses they interact with is constantly…
2019 Hurricane Season Is Underway: Best Prepare.
Contact-Center Outsourcing
In an article posted on Contact Center World, April Wiita, vice president…
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
Virtual Workforce Management
For me, the headline sums it up: “On-demand Is In Demand.” The…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
Virtual Workforce Management
There are many good reasons why outsourced contact center solutions have become…
How Improving Customer Service in Finance Can Benefit Your Business
Contact-Center Outsourcing
Businesses today are focusing more on offering a great customer experience (CX)…
Never Underestimate the Importance of Friendly Customer Service
Contact-Center Outsourcing
There are many factors that go into delivering a great customer experience…
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
Sales/Growth
Amazon Prime Day 2019 is almost here. Is your business ready? If…
What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
SmartBrief Article: Managing the Virtual Workforce
Contact-Center Outsourcing
After 23 year in contact center outsourcing, Kim Houlne, founder and chief…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…