Emotional Intelligence in Contact Centers: 5 Proven Strategies to Improve Customer Experience
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In today’s fast-paced and ever-changing business landscape, success is not solely determined…
Breaking Down GigCX: How the Gig Economy is Shaping the Future of Customer Experience
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GigCX—short for Gig Customer Experience—is changing how companies deliver customer support. By…
Unlocking Business Growth with On-Demand Virtual Customer Service
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In today’s fast-paced world, businesses are constantly searching for strategies that not…
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
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As businesses adapt to changing customer needs, the demand for specialized CX…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
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Once in a while, we come across someone whose passion and innovation…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
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Gone are the days of waiting for customers to come to you.…
The Importance of Brand Tone and Voice in Customer Service
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Are you training your customer service agents to speak to callers with…