Working Solutions Named Customer Contact Week’s BPO of the Year
Las Vegas – Customer-service expert Working Solutions is recognized as the best Business Process Outsourcer (BPO) of 2025 by Customer Contact Week (CCW).
The top recognition was given at the contact center industry’s largest event, which honors outstanding BPO companies and their leadership. For the best outsourcer distinction, criteria included customer experience innovation, operational scalability, and executional excellence in complex environments.
Working Solutions chief revenue officer Gary Ash was there to receive the award. “This honor is a testament to the faith our clients have in us and the great experiences (CX) we provide their customers,” he said.
Gives Control, Instills Confidence
Ash emphasized: “It’s important to know in times of uncertainty, the one thing companies can control is the level of customer service. Quality CX enables clients to take charge of their businesses. It builds customer confidence in brands that people believe in and trust.”
In awarding Working Solutions the recognition, Customer Contact Week cited the company’s market-leading combination of CX innovation, domain expertise, and agile scalability.
Among the reasons cited:
- Onshore-first flexibility with gig agility
- Excellence in regulated + complex support environments
- Proven innovation in training and education delivery
- Seamless AI-human enablement that balances speed with empathy
Firsthand Industry Observations
In talks with experts and businesspeople at the event, Ash noted that the smart use of artificial intelligence (AI) to accelerate and streamline customer service is top of mind for leaders.
He added: “We’re seeing organizations focus less on individual tools and more on integrated solutions. The pressure is on to get this right—quickly—but with care. That’s where smart, blended BPO models like ours come in.”
The CCW event enables Working Solutions to learn firsthand from companies, customers, and competitors about the forces shaping business process outsourcing. The industry is at a turning point as live service agents and AI merge into seamless solutions.
Ash concluded: “The applications, platforms, and tools for BPO are evolving, as they should. The fundamentals remain the same. And that’s optimizing CX operations to deliver superb experiences. For every customer. Every time.”
About Working Solutions
With almost 30 years of success, Working Solutions is a recognized leader in high-quality, cost-effective contact center outsourcing. The company blends artificial intelligence (AI) for routine tasks with intelligent agents (IA) to solve complex issues for the best customer experience (CX).
Fast and flexible, its virtual workforce of sales, service, and technical experts scales to support everyday business, unforeseen events, and long-term projects. Industries served span consumer services and retail, healthcare, and travel and hospitality. Specialty solutions include those for connected cars, senior care, luxury travel, pharmaceutical operations, and pet care. Learn more at workingsolutions.com.
