CX Consultation: Discover the Difference
Working Solutions will show you how we recruit on-demand workforces, educate them in the business, and perform to your expectations—down to the minute and metric.
Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
With nearly 30 years in customer service, Working Solutions knows what you’re up against today—pressured to produce better service, more sales with less. The situation calls for proven CX expertise.
We feel your pain and can help ease it. And maybe, even eliminate it all together. Here’s how.
For clients, we create virtual CX workforces that flex with business volume peaks and valleys. Always ready and in reserve.
They scale as needed, segueing from AI to intelligent agents (IA).
All agents are paid in productive minutes for actual time worked. No waste or want for clients.
And we use 2 to 3 full-time equivalents (FTEs) for every in-house, call-center agent.
We ensure key performance metrics (KPIs)—from first-call resolutions to upselling—achieve optimum results.
Streamlined operations improve efficiencies, save money and grow revenue.
Make the most of AI for efficient CX while leveraging the business savvy of intelligent agents (IA), who identify with the customers they serve.
To streamline agent recruiting, education and operations. As always, the goal is double-digit performance improvement.
Aligning specific goals along desired timelines. Develop quick-turn solutions that sharpen and accelerate service.
Explore opportunities to transform a CX cost center into revenue-making operations.
Few organizations have the means in-house to run full-scale, high-end operations for service and sales. The costs and resources required are prohibitive.
As a recognized BPO partner, Working Solutions gets it. And we got you, too—so that you don’t have to own and operate everything to succeed and prosper. We do the heavy lifting and carry the load. And, we do it in your brand; so that support is seamless to your entire operation.
Working Solutions addresses pain points and delivers measurable value.
Our proven formula for quality customer service outsourcing is straightforward: Happy agents = happy customers. One begets the other.
This year, Working Solutions ranks #1 among the FlexJobs Top 100 Companies to Watch for Remote Jobs. The recognition validates ongoing investments we make in WSOL agents for client success.
In turn, agent longevity promotes consistent service for clients and excellent experiences for their customers. Recent WSOL surveys bear out these facts.