When Is It Time to Outsource Your Contact Center Operations?
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Outsourcing call center operations is an important decision that should be assessed…
Plank Walk in the Sky
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Life and business are best viewed from the edge. Get a good grip.
NPS: Is It Really the One Number You Need to Know?
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How satisfied are your customers? Do you know how to truly measure…
AARP Makes Driving Safer
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Serving Others Karen is a relative newcomer to Working Solutions, but…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
Habla Customer Service? Why You Need Bilingual Call Center Agents
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Once upon a time, customer service came in one language in the…
Social Media Is More Than Just Marketing
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In any company, the debate rages: what department “owns” social media? Should…