
Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…

When Is It Time to Outsource Your Contact Center Operations?
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Outsourcing call center operations is an important decision that should be assessed…

How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
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The Modern Contact Center: In with the New This, of course,…

WSOL Business Highlights of 2017
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Working, Living and Loving in 2018 Baseball great Satchel Paige often…

Ensuring Continuous Business Operations
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White Paper: Ensuring Continuous Business Operations In business, it’s best to prepare…

Top 5 Blogs of 2016 from Working Solutions
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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…

What’s the “ketch” to business success?
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The karma of ketchup and how it applies to business in several ways.

Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”

Kim Houlne Makes Virtual Viable on KERA
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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.

Tune into KERA: Kim Houlne Interview
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KERA’s CEO series features Working Solutions chief Kim Houlne at 7:30 p.m. Friday, Oct. 7.

Retained Talent Adds Value
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Repurpose on-demand talent. Don't displace it.

Giving Has Its Rewards
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From Backstage to Center Stage At work, Rhonda is front and center,…