business woman having meeting about call center outsourcing

How Traditional Call Centers Have Evolved
(and What You Should Know about Them)

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  The Modern Contact Center: In with the New This, of course,…

 

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virtual call center, virtual call center best practices

WSOL Business Highlights of 2017

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  Working, Living and Loving in 2018 Baseball great Satchel Paige often…

 

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having a business continuity plan, business continuity plan, flex plan

Ensuring Continuous Business Operations

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White Paper: Ensuring Continuous Business Operations In business, it’s best to prepare…

 

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Top 5 Blogs of 2016 from Working Solutions

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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…

 

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Best Business Practices

What’s the “ketch” to business success?

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The karma of ketchup and how it applies to business in several ways.

 

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Diversifying call center services

Improve Call Center Performance with Diversification

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You’ve probably heard the expression: “We have met the enemy and he is us.”

 

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KERA Interview, contact center solutions, work from home, virtual workforce

Kim Houlne Makes Virtual Viable on KERA

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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.

 

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Tune into KERA: Kim Houlne Interview

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KERA’s CEO series features Working Solutions chief Kim Houlne at 7:30 p.m. Friday, Oct. 7.

 

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Retained Talent

Retained Talent Adds Value

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Repurpose on-demand talent. Don't displace it.

 

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call center agents, contact center agents, what is a call center agent, best practice for call centers

Giving Has Its Rewards

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From Backstage to Center Stage At work, Rhonda is front and center,…

 

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NPS: Is It Really the One Number You Need to Know?

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How satisfied are your customers? Do you know how to truly measure…

 

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agent-community, agents, freelance-work, home-agents, best-practice

AARP Makes Driving Safer

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  Serving Others Karen is a relative newcomer to Working Solutions, but…

 

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