Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…
When Is It Time to Outsource Your Contact Center Operations?
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Outsourcing call center operations is an important decision that should be assessed…
Disaster Recovery in Contact Centers
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Business Continuity and Minimizing Impact from Disasters In the rock classic,…
Doing Something Extra for Clients
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Christmas Pickle Signifies Giving More As a kid, I traveled the…
5 Most-read Business Blogs of 2017
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Here’s to Great Experiences in the New Year Before 2017 ends,…
WSOL Business Highlights of 2017
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Working, Living and Loving in 2018 Baseball great Satchel Paige often…
Partnering to Find the Best Contact Center Solutions
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Customize Solutions –From Sports Franchiser to Retailer Business partnerships specifically in call…
Ensuring Continuous Business Operations
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White Paper: Ensuring Continuous Business Operations In business, it’s best to prepare…
Top 5 Blogs of 2016 from Working Solutions
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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…
What’s the “ketch” to business success?
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The karma of ketchup and how it applies to business in several ways.
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
Kim Houlne Makes Virtual Viable on KERA
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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.