Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…
5 Ways to Find On-Demand Agents
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Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
Do Holiday Sales Shortchange Consumers… And Your Business?
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Profit All Year Long with Predictive Selling Every year, a lot…
Working Solutions: Leader in Remote Workforces
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Early Adopter of the “Gig Economy” Model Much is written about…
Five Trends for Travel and Hospitality in 2017
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Consumers are Willing to Pay for Better Customer Experience For travelers, the…
Top 5 Blogs of 2016 from Working Solutions
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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
20 Years of Contact Center Solutions
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In an industry crowded with competitors today, Working Solutions continues to stand out.
Behind the Scenes: KERA Interview
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Take a look behind the scenes at Kim Houlne, featured on upcoming KERA’s CEO series.
Disrupting Retail – Again
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The "fluidity of the buy" is reshaping how consumers shop. Online to your doorstep.
Speak the Culture
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Companies should focus more on culture vs. language to serve U.S. Hispanic markets.