What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Filed under: Post
If you lead a business—and especially if you lead a retail business—you…
Why Is Customer Experience Important for Your Business?
Filed under: Post
You may have heard it said that customer experience (CX) is of…
Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.
Filed under: Post
Today, more than ever, customer satisfaction is essential to your success. After…
Speed Matters: Why Fast Customer Service Is Essential to the Success of Your Business
Filed under: Post
Is the customer service you offer fast and efficient? Do you make…
How Empathy Pays Off for Businesses
Filed under: Post
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Filed under: Post
Once considered a real threat to retailers, showrooming has become a powerful…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Filed under: Post
Far from being obsolete, the in-store customer experience has become a key…