What’s the Difference between Customer Experience and Customer Service?

What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?

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If you lead a business—and especially if you lead a retail business—you…

 

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business person leaving a comment about the best customer experience from on demand contact center solutions

Why Is Customer Experience Important for Your Business?

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You may have heard it said that customer experience (CX) is of…

 

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woman visiting website and having a great customer experience from on demand contact center services

Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.

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Today, more than ever, customer satisfaction is essential to your success. After…

 

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Customer service rep supporting a retail client quickly and effectively during a busy holiday season

Why Speed Still Kills: Fast Customer Service Is Your 2025 Competitive Edge

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Speed isn’t just a luxury in customer service, it’s a necessity. Studies…

 

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happy employee with boss empathetic work environment

How Empathy Pays Off for Businesses

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Ever think about the economics of empathy? Said another way, empanomics—the dollars…

 

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indoor showroom with cars and people

5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing

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Once considered a real threat to retailers, showrooming has become a powerful…

 

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5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience

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Far from being obsolete, the in-store customer experience has become a key…

 

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