Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
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Artificial intelligence (AI) is modernizing contact centers. First, it accelerates real-time customer interactions. Second, AI provides valuable insights to live, intelligent agents (IA). Customers receive dual benefits of more expedient service and fine-tuned care.
Make your customer service exceptional.
Facing economic pressures, companies turn to AI to streamline operations. Automation works fine to handle simple tasks. Complex issues, however, require intuitive solutions. Ones that blend the power of artificial intelligence with the critical thinking of smart agents.
With a hybrid service model, research shows merging AI with live agents deliver 3.7 times better value than relying on just one. Together, they combine automated efficiency with human understanding for personalized solutions. Customers expect access to both.
For example: A tax-preparation company wanted to reduce customer interactions by 40% during the 2020 tax season. Chatbot upgrades were done to speed up service.
Artificial intelligence gives agents instantaneous data, historical context and customer-specific information. In fact, finger-tip intel increases agent productivity up to 60%. And accessible insight leads to higher issue resolution and raises customer satisfaction.
Just consider: According to McKinsey & Company: “AI-enhanced support can reduce call times by 10-20% and increase efficiency by 50%.” Optimized operations open opportunities to expand business and serve more customers.
Automated customer service does the heavy lifting to process routine, repetitive work. This frees agents to deal with issues requiring sophisticated solutions. As a result, more than 70% of agents report reduced workloads led to improved service quality.
Surveys show: High agent turnover ties directly to burnout from overwork. Working Solutions strives to keep attrition well below the industry average. Because workforce stability contributes to sustained CX.
For all of its advantages, AI-enabled service only goes so far—both in technical capabilities and customer expectations. The human touch is essential to achieve service excellence. The numbers bear out the irreplaceability of intelligent agents.
Agents bond with customers, driving organic growth.
Agents excel at adapting, analyzing and providing desired outcomes.
Human contact builds lasting relationships and consumer loyalty.
Yes, but be mindful of what it takes to incorporate new-age artificial intelligence (AI) into legacy systems with live agents. A phased approach works best to keep costs in line and changes manageable. AI-enabled applications and platforms, such as CallFinder, allow CX operations to detect service patterns and troubleshoot problems.
This data, in turn, helps ops teams fine-tune agent skills and improve their performance. This way, AI complements intelligent agents (IA). It’s a gradual process to identify the opportunities, retool processes and acclimate personnel for success in integrating the two.
They have shared roles in protecting data and improving operations. For instance, scanning umpteen datapoints, artificial intelligence (AI) safeguards customer experiences. It screens call patterns, voice variations and verbal cues to spot likely scams. AI detects out-of-the-ordinary requests, confirms caller IDs and alerts security of questionable activities.
Warned of a threat, intelligent agents (IA) then can zero-in with the appropriate response and deal with it. Solving problems like this reveals the power of combined AI-IA solutions.
The proper mix depends on the nature of your business and customer-service emphasis. Is it process-oriented or more personal? Such factors need to be weighed for the right combination.
Artificial intelligence is known for improving efficiency. Automated service to handle routine, repetitive tasks for quick-touch, real-time solutions. For all of its benefits, AI does have limitations when customer issues become too complex.
This is where intelligent agents, who must be as savvy as the technology they use, step in. These agents know the workarounds when an application comes up short. More importantly, they identify with customers, offering an empathetic voice and helping hand until the problem is solved—no matter how long it takes. Serving Customers, Awake and Asleep.