Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Analytics power business. To ensure superb customer experiences (CX), we leverage real-time data, giving clients the intelligence they need to succeed. Analytics are imbedded in all core processes: workforce recruiting, agent education and contact-center operations.
Business intelligence propels CX.
Analytics show the way for immediate improvements and future growth. For all industries, they can refine and sharpen your CX. Over nearly 30 years, Working Solutions’ integration of analytics with outsourced customer care has led to double-digit benefits for clients.
There are two kinds of risks—known and unknown. In both instances, analytics can offer insight. Bottlenecks are known and obvious. Eroding consumer confidence could be an unknown, a slow leak. Data shows patterns, detecting problems at their root causes.
A risk could involve closing CX gaps between the time agents are inducted into a client program to performing well on the job. For instance, analytics shape CX curriculum design and delivery. This enables classes to meet and exceed key performance indicators (KPIs ) by up to 95% within the first 30 days of a program.
Applied well, analytics improve every aspect of all operations. We align them with specific contact center functions to identify intersections of opportunity.
Business intelligence tools, such as advanced recruitment marketing, attract and segment applicants by skillset. Working Solutions reviews the data for certain capabilities to choose the best candidates. The analysis reduces recruitment time by more than 65%.
The right data applied in the right place elevates experiences. Analytics can individualize every engagement. Results show customers appreciate data-driven service.
More is spent by returning customers who value a brand.
Higher overall profits are derived from increased retention.
Percentage of business that comes from existing customers.
Each customer interaction generates data. Even no engagement identifies gaps to improve service. More data = greater knowledge. Likes and dislikes. Opportunities and obstacles.
To mine the data, you need the right software and tools. Plus, experts to optimize the findings. Turning data into actionable intelligence and quantifiable business benefits.
Our business-intelligence analytics detect patterns, spot problems and illuminate solutions otherwise missed in the rush of day-to-day operations. They find and connect the dots. Working Solutions applies analytics throughout all of its CX operations and client programs to improve performance in measurable ways.
Data-driven service elevates customer experiences and generates repeat business. Research shows 33% more is spent by returning customers who are loyal to a company’s brand.
There are three core functions in every CX ops. They are recruiting, agent training or education, and ongoing operations. For each, we use analytics to identify opportunities to introduce efficiencies and uncover opportunities for business improvement.
Take recruiting as an example. Business intelligence is used upfront to screen for certain agent skills. This creates a targeted pool of talent, cutting recruitment time by more than 65%. This means a customized client workforce can be put together in only days to handle pressing issues and lower response times.