
Retail Year-end Performance Audit
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Is your business prepared for the 2020 holiday season? The best way…

Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…

Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…

5 Call Center Myths vs. Facts
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On-demand Agents Defy Myths A recent Working Solutions survey of more than…

Educating Agents
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Making Experts in your Business In the virtual classroom, proprietary management systems…

The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…

Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…

Call Center Operations Audit
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Are you measuring the right things to perform well? Got a good…

Onshore Ensures Greater Business Value
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Our flexible scheduling model enables contact center agents to be more productive.

Best Way to Manage Retail
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This whitepaper briefly compares two customer service models and how well they…

Company Overview
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About Us Founded in 1996, Working Solutions began as an idea that…

Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…