Tamara Time for Business Episode 3
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Tamara explores a tool for engagement called Nearpod at nearpod.com
Tamara Time for Business Episode 1
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Tamara talks to Stacy and they provide a free tool Stacy called…
Tamara Time for Business Episode 2
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In today’s episode, Tamara talks to Jennifer about Wheel of Names at…
Guiding Through Times of Crises
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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…
Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…
Retail Year-end Performance Audit
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Is your business prepared for the 2020 holiday season? The best way…
Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…
Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
Educating Agents
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Making Experts in your Business In the virtual classroom, proprietary management systems…
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Call Center Operations Audit
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Are you measuring the right things to perform well? Got a good…