Educating Agents
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Making Experts in your Business In the virtual classroom, proprietary management systems…
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Call Center Operations Audit
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Are you measuring the right things to perform well? Got a good…
Best Way to Manage Retail
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This whitepaper briefly compares two customer service models and how well they…
Company Overview
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About Us Founded in 1996, Working Solutions began as an idea that…
Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…
Fast and Flexible
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Moving with the Business By definition, business continuity needs to be constant.…
Ovum Report
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Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for…
Security Vigilance
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Offering an integrated approach From professional agents to hardened infrastructure to locked-down…
Core Competencies
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Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work…
Unifying Volunteers
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A well-known evangelical organization needed a way to manage high call volumes,…