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Guiding Through Times of Crises

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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…

 

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Five Realities of Contact Center Customer Service Reps

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There’s nothing like real-world experience to put on-demand customer service in proper…

 

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Retail Year-end Performance Audit

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Is your business prepared for the 2020 holiday season? The best way…

 

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Contact Center Pipeline July 2019

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Although recent reports suggest that the size and rate of growth of…

 

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Online Talent Platforms are Shaping the Future of Work

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Say what you will about the gig economy, the concept hold high…

 

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Educating Agents

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Making Experts in your Business In the virtual classroom, proprietary management systems…

 

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The Modern Day Travel Advisor

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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…

 

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Improving Contact Center Operations

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Happiness All Around to a “T” With year-end approaching, you probably have…

 

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Call Center Operations Audit

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Are you measuring the right things to perform well? Got a good…

 

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Best Way to Manage Retail

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This whitepaper briefly compares two customer service models and how well they…

 

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Company Overview

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About Us Founded in 1996, Working Solutions began as an idea that…

 

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Business Continuity Checklist

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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…

 

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