Communications, Customer Care

Unifying volunteers

A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed volunteer agent groups—making the system easy to use with only a standard telephone.

Our hosted solution enabled volunteer center organizers to log in multiple agents from a single terminal. When all agents became busy, it placed callers in a queue, using interactive voice response (IVR) to provide more information to donors.

DOWNLOAD Success Story

Unifying isolated call centers as one.
Enabled evangelical organization to manage high call volumes generated by its TV programming.

20% Increase in donations

500% Call volume increase

500+ increase in volunteers