Article, Business Continuity, Communications, Customer Care, Energy / Utilities, Financial Services, Healthcare, Operations, Retail / Consumer Services, Travel/Hospitality

The Potential for Hybrid Customer Service after COVID-19

How to Make Work Work Again

It’s mind-numbing how much is being written about COVID-19. Too much to absorb, much less process.


There are versions of a distributed-mortar model in use where a company has a mix of onshore, nearshore and offshore customer service.