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Business Continuity, Collateral, Retail / Consumer Services

Best Way to Manage Retail

This whitepaper briefly compares two customer service models and how well they can handle seasonal spikes. The first model is the brick-and-mortar call center, staffed by a limited labor force confined by ZIP code. The second is the remote contact center model, with its distributed, on-demand workforce.

Download Best Way to Manage Retail Whitepaper