Working Solutions Names New Chief Revenue Officer
Plano, Texas – Working Solutions, a leader in on-demand contact center outsourcing, promoted its top Sales executive, Gary Ash, to be the new chief revenue officer Ash, the former senior vice president of Business Development, is known for establishing strong client relationships built on trust, delivering responsive customer experiences (CX). Kim Houlne, chief executive and founder, points to his and the company’s success in serving Southwest Airlines during a crippling winter storm, which caused a huge backlog.
Responsive Problem-Solving
“In that instance, Gary was the spear point for a speed-to-efficiency solution developed by our entire team in only a matter of days to handle more than 250,000 open customer-support tickets,” Houlne said. Ash, whose career spans senior leadership roles at other companies, is a familiar face at CX events promoting quality customer experiences.
He says service excellence requires blending artificial intelligence (AI) for routine tasks with intelligent agents (IA) to resolve complex issues.
Quality CX – True Differentiator
“Clients today are seeking practical solutions with AI and live agents to address real-world business problems,” he believes. “You need a proper balance of both to succeed. And it all begins with understanding a client’s pain points.” In talks with businesspeople across many industries, Ash notes the current climate of economic uncertainty, fueled by tariffs, has senior management and frontline leaders pondering their next moves. “Here’s what I tell them: The one thing you can control in all of this ambiguity is ensuring great customer care. Running efficient, empathetic CX operations is crucial. It’s a true differentiator in times of doubt.”
About Working Solutions
With almost 30 years of success, Working Solutions is a recognized leader in high-quality, cost-effective contact center outsourcing. The company blends artificial intelligence (AI) for routine tasks with intelligent agents (IA) to solve complex issues for the best customer experience (CX).
Fast and flexible, its virtual workforce of sales, service and technical experts scale to support everyday business, unforeseen events and long-term projects. Industries served span consumer services and retail, healthcare, and travel and hospitality. Specialty solutions include those for connected cars, senior care, luxury travel, pharmaceutical operations and pet care. Learn more at workingsolutions.com.
Media Contact: Springfield Lewis
slewis@workingsol.com
