Working Solutions, An Advocate for Great CX, Places Among BPO Finalists
Press Release
Known for best-practice customer care, Working Solutions is among Customer Contact Week’s (CCW) finalists for business process outsourcer (BPO) of 2025.
The BPO winner will be announced in June at its customer experience (CX) conference, the industry’s largest event held in Las Vegas. The award and other CCW recognition cite standout companies and leadership in the field.
Gary Ash, chief revenue officer of Working Solutions, said: “We are humbled to be a finalist and to be considered as one of the premier providers in this space. I believe our highly tenured and experienced leadership team, unique Gig-CX model and the relentless pursuit of excellence by my Working Solutions colleagues has afforded us this honor.”
Delivering Superb Experiences
In the current economic uncertainty, Working Solutions advocates that customer care is the one thing all organizations can control to sustain—and even grow—business.
“Tariffs can be levied and supply chains strained,” Ash said. “No matter what outside forces occur, customers still expect to receive superb service. It strengthens brands and builds loyalty in hard times.”
Merging Legacy and New Age
Speakers at this year’s CCW conference will confirm that CX expectations continue to rise as artificial intelligence (AI) accelerates service with new efficiencies. This happens as customers desire more personalized care in their transactions—automated or with live contact center agents.
“It’s a balancing act for sure, with legacy systems in place at many companies and new-age advances being touted or integrated into them,” Ash said.
The answer lies in giving clients practical solutions that solve real-world problems today. Ones that leverage existing CX investments with evolving technologies for measurable results, such as bigger market share or increased revenue.
In business for nearly 30 years, Working Solutions is skilled at blending AI with intelligent agents (IA) for efficient, empathetic service. AI-enabled solutions, in fact, equip agents with real-time data to help customers in the moment.
“You need AI and IA combined to serve clients and their customers well,” Ash believes. “Together, they turn BPO into best-producing outcomes.”
About Working Solutions
With almost 30 years of success, Working Solutions is a recognized leader in high-quality, cost-effective contact center outsourcing. The company blends artificial intelligence (AI) for routine tasks with intelligent agents (IA) to solve complex issues for the best customer experience (CX).
Fast and flexible, its virtual workforce of sales, service and technical experts scale to support everyday business, unforeseen events and long-term projects. Industries served span consumer services and retail, healthcare, and travel and hospitality. Specialty solutions include those for connected cars, senior care, luxury travel, pharmaceutical operations and pet care. Learn more at workingsolutions.com.
