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New WSOL Website – Media Release


20 Years in On-Demand Services


New Working Solutions Site Features Business Benefit and Heartfelt Care

Plano, Texas – Working Solutions, a recognized leader in remote contact center solutions, launches its new website—marking 20 years of success in delivering on-demand services.

“The site celebrates clients, their customers and our entire team’s dedication to care,” said Kim Houlne, company president and chief executive. “It’s why we’re in business.”

Working Solutions delivers business process outsourcing (BPO) solutions created in a client’s image, reflecting both culture and customers. “We strive to help our clients differentiate themselves in their industries,” said Houlne, founder and owner who pioneered work-at-home services out of a one-woman office in Omaha, Nebraska.

“The site features our work in diverse industries, and solutions across many segments,” said Gail Rigler, chief marketing officer. “For clients, we exist to elevate them.”

This client-first emphasis is seen in the executive profiles, with leaders who listen. They include:

  • Tom Kim, chief financial officer, who defines business value in terms that clients can appreciate.
  • Tamara Schroer, vice president of education and development, whose passion for agent education drives program performance.

All in all, the site showcases what analysts Gartner and Ovum already recognize: Working Solutions’ status as a respected industry leader—with a workforce of sales, customer care and technical experts in 50 states.

Beyond its business reputation, the company is known for its corporate responsibility. When homeshoring became big news as outsourcers returned work to America, Houlne smiled and said: “We never left.”

“No place is commonplace where people care,” she said. “That’s true where we live, work—and on this site.”



With 20 years of success, Working Solutions is recognized for home-based contact center solutions by industry analysts Gartner and Ovum. Based in Plano, Texas, the company’s U.S network has independent agents in 50 states. Fast and fluid, this workforce of sales, customer care and technical experts serves clients across many industries—from healthcare to retail to travel and hospitality. Working Solutions is on demand for your brand.


Gail Rigler
1820 Preston Park Blvd.,
Plano, TX 75093
Ph: 972-964-4800 x296