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Sound Retail Advice: Blended Customer Service Makes Sense

10/13/2020

Kim Houlne featured on CRM

Kim Houlne, chief executive of contact center leader Working Solutions, recommends to retailers balancing artificial intelligent with smart agents to serve customers well during the pandemic. She makes her case in the viewpoint, “The Key to E-Commerce Success: Blending Artificial Intelligence with Intelligent (Human) Agents,” posted on destinationCRM.

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Posted By

Ronnie Myers

10/13/2020

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