The on-demand, contact center prowess of Working Solutions to overcome disruptive situations—“from bad weather to airline system outages”—is featured in the latest Travel Weekly.
Operating remotely, its workforce of distributed agents mobilizes outside of harm’s way: “…if a hurricane was headed for Florida, for example, Working Solutions would activate ICs (independent contractors) that were physically located elsewhere and unlikely to be disconnected because of the storm.”
The company’s fast-flex capabilities enable it to shift resources cross-country. With a network of 110,000+ agents in United States and Canada, Working Solutions can ramp up to 200%, complementing a client’s in-house call center in times of need.
From historic hurricanes, such as Katrina and Harvey, to recent nor-easters, its on-demand agents step into the breach to ensure nonstop sales and service for clients and their customers.