Notice!

Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs

Explore CX solutions Apply to work from home

Healthcare

Put Quality CX in Your Rx.
Ensure Great Customer Care.

A recent survey tells the tale. McKinsey & Company reports 90% of healthcare provider leaders and 100% of marketing officers cite consumerism as a top priority.

For good reason. The pandemic pushed open the door far and wide for great,  virtual customer service. And it’s staying open.

With more solutions online, the quality of customer experiences (CX) and delivery of patient care come together. Plan to deliver them nonstop. That’s what patients expect.

Best-practice healthcare and customer service require empathy.

Read More

On-Demand Solutions

Keeping Your Sales and Service Strong

Our on-demand healthcare solutions deliver measurable results—improving patient and business outcomes at every touchpoint. Recent client successes include:

95%

Achieved service level goals within a single day of program launch.

87%

Reduced abandonment rate via optimized call handling.

57%

Increased lead referral rate, exceeding client goals.

We help providers, payers, and healthcare brands achieve operational excellence while enhancing patient satisfaction.

Provider Services

Secure solutions ensure  providers are buttoned down to do business.

  • HIPAA, ISO, PCI, DSE compliance
  • Claims inquiries
  • Confidential data collection
  • Lead generation
  • Licensed advisors
  • Personalized patient outreach
  • Pharmaceutical recalls

Member Services

Our agents are patients, too. As such, they identify with the customers being served.

  • Benefits coverage
  • Enrollment confirmation
  • Flexible-spending administration
  • Healthcare claims
  • Medical-equipment inquiries
  • Product orientation
  • Web-based, self-service solutions

Patient Management

Streamline workflow to prevent overloads and business interruptions.

  • Benefits checkups
  • Disease-specific outreach
  • Eligibility and open enrollment
  • Medication adherence
  • Patient notifications
  • Risk assessments
  • Wellness education

Health and Wellness – Empowering Consumer Awareness

Today’s consumers are more health-conscious and proactive than ever—a trend projected to fuel market growth of 7%+ in the coming years, driven by innovations like artificial intelligence (AI). Our expertise in supporting health and wellness brands grew during the pandemic and remains strong, helping organizations connect with health-conscious, motivated customers at every touchpoint.

Find out How an Exercise Tech Leader Scaled Customer Support →

Hospitals – Elevating Experiences and Accelerating Payments

Hospitals today juggle two critical needs: delivering exceptional patient experiences and ensuring timely, accurate payments. Both demand efficient, empathetic CX that respects patients’ financial and health needs. Our teams excel at supporting hospitals with seamless care coordination, billing and intake services that strengthen satisfaction and improve revenue cycles.

See How We Drive Success in Senior Medical Care →

Pharmaceutical – Delivering the Right Dose of Customer Care

Patients often endure inconsistent, impersonal service—but they deserve better. In pharmaceutical and healthcare support, service excellence is the proven cure. We help brands deliver reliable, compassionate CX that earns trust, enhances adherence and ensures patients and their caregivers feel valued.

Senior Care – Supporting Families with Compassion and Expertise

As the population ages and demand for quality senior care surges, excellent customer service has never been more vital. We deliver proven CX solutions backed by empathy, professionalism, and expertise—ensuring families receive the support and care experiences they deserve.

See our Senior Care Success Story →

Featured Solutions Personalized Outreach

Healthcare is complex. Your customer service shouldn’t be. We specialize in personalized patient outreach to take the mystery out of medicine.

Agents who relate

Agents are well-schooled in the client programs they support. Often, they are customers of the very solutions they represent. This gives them firsthand insight. And because our agents tend to be more mature, they understand from their own life experiences what patients go through. That can be reassuring.

Talk With Sales

What Our Clients Say

The Working Solutions (WSOL) team has truly been a partner in providing our patients/practices quality and reliable support. With the support of the WSOL team, we have been able to meet the expected levels for KPIs consistently.

– Director of Patient Services

Working Solutions met the challenge of incorporating a new line of business head on. We thought outside of the box to implement new strategies, ensuring the shift would be as close to flawless as possible.

– Program Success Manager | Leading provider of remote cardiac diagnostics and monitoring

They have successfully collaborated with us in every direction we’ve explored and have been a wonderful, long-term partner.

– Senior Director, Customer Service | Fortune 100 healthcare services company

Bilingual Care Needed Fast

The client’s existing CX operations maxed out. Building a new facility and hiring in-house agents were not options. Working Solutions stepped in, educating 150 bilingual nurses in a few weeks as on-demand agents to enroll patients in a Medicaid discount-drug program.

Read Success Story →

Industry Expertise Spans Decades

The front door to any business is industry knowledge. Over 27 years, Working Solutions has served clients such as BioTelemetry, McKesson and Pfizer.

For each, we created a CX workforce in its own image. Clients solutions include optimizing workflow, reducing costs and maximizing growth. And more.

Optimize Workflow

Average 35-40%

Achieve cross-channel orchestration, combining self-service and person-to-person care that integrate into your existing network.

Reduce Costs

Average 25%

Automate basic tasks and routine inquiries, streamlining your use of agents and reducing the expense of customer churn.

Maximize Growth

Boost 30%

Improve enrollment rates with seasoned agents who know how to elevate customer relationships that earn repeat business.

Elevate customer care. We know how.

Let's Talk

Healthcare Business Process Outsourcing (BPO)

We offer end-to-end healthcare contact center solutions. They include patient scheduling, claims and billing support, benefits verification, prescription assistance and customer service for providers, payers and medical-related businesses.

All of our agents are trained and certified to handle protected health information (PHI) securely, in full compliance with the Health Insurance Portability and Accountability Act (HIPAA), and the Health Information Technology for Economic and Clinical Health Act (HITECH) and industry best practices. We maintain strict, data-security protocols and regular audits to protect patient privacy.

Yes. Outsourcing healthcare contact center tasks to a specialized partner like Working Solutions enables faster response times. It also increases higher accuracy and results in a more compassionate experience, helping improve patient satisfaction, loyalty and care outcomes.

By scaling resources on-demand and improving operational efficiency, our healthcare BPO solutions lower overhead costs, reduce idle time, and help control staffing expenses—particularly during peak periods.

We partner with hospitals, health systems, clinics, senior care facilities, pharmaceutical companies, insurance providers, and health and wellness brands. Our flexible, customized solutions fit the unique needs of each sector.

Our on-demand model enables us to ramp up a team of experienced, HIPAA-compliant agents within days to meet surges in demand—ensuring seamless continuity of care and customer service.

Related Healthcare Resources

Read our blogs →
Post

How to Improve Patient Experience with Healthcare Customer Service Outsourcing

The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition from retail walk-in clinics. They all affect CX.

Read More

Resource

Achieving Operational Excellence

For service variations that defy forecasting or for other unpredictable fluctuations, the Working Solutions model is exceptionally versatile. Our 2:1 or 3:1 ratio of agents-to-full-time equivalents (FTEs) means there is always a base of available, skilled agents on standby.

Read More

News

Working Solutions Broadens Its Reach into Emerging Industries

The company expands its industry expertise and business prowess with the addition of Ben Trowbridge, an award-winning CEO and cybersecurity expert, and Emilie Ray, a healthcare executive, to its board of directors.

Read More

Contact