5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Refreshed Brand: What’s in it for me?
Sales/Growth
3 Reasons Why It Matters To You Working Solutions, a leader…
Partner with Texas-based contact center
Virtual Workforce Management
Call center outsourcing model Our flexible business model honed over 20 years…
Five Trends for Travel and Hospitality in 2017
Sales/Growth
Consumers are Willing to Pay for Better Customer Experience For travelers, the…
Improving Private Equity ROI
Sales/Growth
Aggressively Improve ROI with These 5 Tips With public stock market levels…
What’s the “ketch” to business success?
Uncategorized
The karma of ketchup and how it applies to business in several…
Disrupting Retail – Again
Sales/Growth
The "fluidity of the buy" is reshaping how consumers shop. Online to…
Speak the Culture
Sales/Growth
Companies should focus more on culture vs. language to serve U.S. Hispanic…
Ditch the Clock: Why Pay-Per-Hour Is So Last Year for Contact Centers
Sales/Growth
Getting full value from your contact center agents? If not, time to…
Six Tips: Finding Best Contact Center Provider
Sales/Growth
If you don’t ask the right questions, service excellence can be elusive.
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
4 Ways Contact Centers and Marketing Go Hand-In-Hand
Sales/Growth
Positive customer experience requires leadership teams to understand every point a customer…