Blogs: Operations

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Why You Need to Test Your Continuity Plan

Operations

Your business continuity plan is done, and you’re ready to start training…

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Tracey Sloan Personifies the Company’s Roots and Culture

Technology

If you want the history of Working Solutions, there are few people…

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5 Tips to Prepare for Disaster

Operations

Ensuring Nonstop Customer Service this Season The 2020 hurricane season has been…

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Plan Well to Survive Hurricanes and COVID-19

Operations

“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…

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Workforce Training Webinar: How to Ensure Successful Virtual Education

Operations

The new social guidelines imposed by the 2020 coronavirus pandemic have led…

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hand holding a smartphone with hurricane devastation and how on demand contact center solutions can help

Tips for Tackling COVID-19

Operations

The COVID-19 pandemic is a once in-a-century phenomenon, comparable to nothing else…

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You have 24 hours to move your training online… Now what?

Operations

It is hard to fathom anything altering life so abruptly as the…

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Is Your Travel Business Prepared for Global Climate Disruption?

Operations

January 26 is Australia Day, the country’s biggest summer holiday and the…

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woman talking on the phone getting the best customer experience from on demand contact center solutions

Why Your Customer Service Reputation Is Important — and How to Protect It

Operations

No matter what industry or demographic you serve, if you’re managing a…

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How to Improve Patient Experience with Healthcare Customer Service Outsourcing

Operations

The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…

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5 Reasons Why Travel Companies Are Outsourcing Customer Care

Operations

In the era of Airbnb and Arrivedo, travelers are savvier than ever.…

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Why Your Business Needs an Omnichannel, Customer-service Strategy

Operations

In today’s tech-focused world, great customer care requires interacting with people on…

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