5 Tips to Develop Retention Initiatives
Recruiting and HR
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Understanding Pet Industry Trends: The Impact of Spending and Customer Service
Operations
In the dynamic and ever-growing pet industry, understanding spending habits and the…
The Future of Customer Service: On-Demand GigCX vs. Traditional Models
Operations
In the rapidly evolving landscape of customer service, the emergence of the…
How to Scale Customer Service During Busy Seasons
Technology
Six tips to providing customer service coverage during peak seasons.
Why You Need to Test Your Continuity Plan
Operations
As businesses evolve to meet customer demands, customer service continuity planning is…
Top 11 Reasons Travel Companies Benefit from Outsourcing Customer Care
Operations
A travel agency’s business growth and customer satisfaction depend on quality customer…
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Operations
Finding ways to train teams effectively and economically can be challenging for…
How to Create a Virtual Call Center
Sales/Growth
Business needs change rapidly in this modern world and adapting to necessary…
5 Tips to Prepare for Disaster
Operations
Hurricane seasons have been rough with more storms than normal and plenty…
Plan Well to Survive Hurricanes and COVID-19
Operations
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…
You have 24 hours to move your training online… Now what?
Operations
It is hard to fathom anything altering life so abruptly as the…
Why Your Customer Service Reputation Is Important — and How to Protect It
Operations
No matter what industry or demographic you serve, if you’re managing a…