Call Center Automation Adaptation: Balancing Technology…

With technology’s role in customer service growing, call center automation adaptation is essential. What’s the right balance between automated and live service? We’re in an…

 

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How to Reduce Call Center Overhead…

For most businesses, maintaining a call center is no easy task. With the explosive growth of consumer technology in recent years, creating a superior customer…

 

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Reliability and Resilience: The Most Essential…

Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among the most important benefits of call center outsourcing. Cost savings. Improved customer experience.…

 

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7 Tips for Adapting Your Management…

Especially when it comes to call centers, virtual workforce management is a must in today’s business environment. Here are 7 tips to get your team…

 

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Where Business Continuity Meets Disaster Recovery:…

As another hurricane season ramps up, here’s a rundown of what businesses should know about business continuity and disaster recovery planning. Whether it’s your call…

 

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Hurricane Recovery Checklist: A Step-by-Step Guide…

Creating a workable hurricane recovery plan is essential for any business with a contact center in a storm zone. This brief checklist is a great…

 

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Are You Ready for Disruption? Preparing…

The 2018 hurricane season is here, and along with it, the need for advanced planning and preparations for businesses with call centers located in the…

 

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Scale up Operations 300% or More…

    Every call center needs a responsive workforce. Skilled and ready, whatever the situation. Slow times call for fewer agents. Crunch times, such as…

 

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Contact Center World features Working Solutions…

As vice president of Program Success, April Wiita directs Working Solutions on-demand agents, ensuring nonstop sales and service for clients this hurricane season. Working Solutions…

 

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Call Center Best Practices: Got a…

  Is your call center ready for the next storm season? Our list of call center best practices can make sure you’re prepared for whatever…

 

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Call Center Predictive Planning: A Must…

  Ensuring Nonstop Customer Service this Season Predictions for the 2018 hurricane season forecast more storms than normal. And if that wasn’t enough, they’re “becoming…

 

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