5 Reasons Why Travel Companies Are…

In the era of Airbnb and Arrivedo, travelers are savvier than ever. They know how to bypass conventional travel industry paths to find deep discounts.…

 

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Why Your Business Needs an Omnichannel,…

In today’s tech-focused world, great customer care requires interacting with people on a wide variety of communications channels. And that’s just the beginning: According to…

 

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6 Essential Contact Center Requirements

Is your business delivering high-quality customer care with modern contact center sales and service? If not, you could be missing out on revenue: A Salesforce…

 

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Call Center Predictive Planning: A Must…

  Ensuring Nonstop Customer Service this Season Predictions for the 2019 hurricane season forecast more storms than normal. And if that wasn’t enough, they’re “becoming…

 

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What’s Your Net Promoter Score Value?…

Achieving customer satisfaction is critical for any company that aspires to long-term success. Satisfied customers are loyal customers, those whose repeat business costs you far…

 

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Recession coming? Prepare with an on-demand…

Based on recent news, the New Year—and the predicted economic slowdown—could be a wild card for businesses. Just consider these stories: Another Warning That A…

 

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Contact Center Pipeline: April Wiita Shares…

April Wiita, vice president of Program Success at Working Solutions, knows the ins and outs of running on-demand contact center operations. In the December issue…

 

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Call Center Automation Adaptation: Balancing Technology…

With technology’s role in customer service growing, call center automation adaptation is essential. What’s the right balance between automated and live service? We’re in an…

 

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How to Reduce Call Center Overhead…

For most businesses, maintaining a call center is no easy task. With the explosive growth of consumer technology in recent years, creating a superior customer…

 

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Reliability and Resilience: The Most Essential…

Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among the most important benefits of call center outsourcing. Cost savings. Improved customer experience.…

 

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7 Tips for Adapting Your Management…

Especially when it comes to call centers, virtual workforce management is a must in today’s business environment. Here are 7 tips to get your team…

 

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