Blogs: Operations

business meeting on storm readiness

Call Center Best Practices: Got a Plan for Storm Season?

Operations

  Is your call center ready for the next storm season? Our…

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Got a Call Center Hurricane Plan? This Year, You May Need One

Equip Your Call Center for 2018 Hurricane Season

Operations

  The odds aren’t looking too good for this year’s hurricane season…

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business women providing virtual call center solutions

Myths vs Facts of Call Center Outsourcing

Operations

  5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call…

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call center best practices

Workplace Reviews Influence Business Success

Operations

  Companies Should listen to, learn from workers’ comments Remote workers—employees and…

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Business Continuity

What’s Really the Best Way to Manage Retail Seasonality?

Operations

White Paper: What’s really the best way to manage retail seasonality? For…

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having a business continuity plan, business continuity plan, flex plan

Ensuring Continuous Business Operations

Operations

White Paper: Ensuring Continuous Business Operations In business, it’s best to prepare…

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Business Continuity Checklist

Business Continuity Planning Checklist

Operations

In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand.…

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Steps to Ensure Business Continuity

Operations

Steps to Ensure Business Continuity With today’s technology, mega-storms are predictable—hurricanes or…

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engaging on demand agents

5 Ways to Engage Remote Agents

Operations

For some companies, remote workers began as retrofits of brick-and-mortar business models.

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Retained Talent

Retained Talent Adds Value

Operations

Repurpose on-demand talent. Don't displace it.

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Reduce agent attrition

Reduce Agent Attrition

Operations

The bane of call or contact center services and businesses they serve?…

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Living the Dreamforce

Living the Dreamforce

Operations

I was pleased to attend the 2013 Dreamforce with over 120,000 of…

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