Blogs: Operations

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Recession coming? Prepare with an on-demand workforce.

Operations

Based on recent news, the New Year—and the predicted economic slowdown—could be…

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Contact Center Pipeline: April Wiita Shares Her Industry Expertise

Operations

April Wiita, vice president of Program Success at Working Solutions, knows the…

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Call Center Automation Adaptation: Balancing Technology with Live Agents

Operations

With technology’s role in customer service growing, call center automation adaptation is…

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How to Reduce Call Center Overhead Costs with On-Demand Customer Care

Operations

For most businesses, maintaining a call center is no easy task. With…

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Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing

Operations

Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…

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7 Tips for Adapting Your Management Team to a Virtual Workforce

Operations

Especially when it comes to call centers, virtual workforce management is a…

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Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond

Operations

As another hurricane season ramps up, here’s a rundown of what businesses…

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Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers

Operations

Creating a workable hurricane recovery plan is essential for any business with…

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Are You Ready for Disruption? Preparing for the 2018 Hurricane Season

Operations

The 2018 hurricane season is here, and along with it, the need…

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Scale up Operations 300% or More with 110,000+ On-Demand Agents

Operations

    Every call center needs a responsive workforce. Skilled and ready,…

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Contact Center World features Working Solutions for Storm Preparedness

Operations

As vice president of Program Success, April Wiita directs Working Solutions on-demand…

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Call Center Best Practices: Got a Plan for Storm Season?

Operations

  Is your call center ready for the next storm season? Our…

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