Why Your Business Needs an Omnichannel, Customer-service Strategy
Operations
In today’s tech-focused world, great customer care requires interacting with people on…
6 Essential Contact Center Requirements
Operations
Is your business delivering high-quality customer care with modern contact center sales…
What’s Your Net Promoter Score Value? And Why Should You Care?
Operations
Achieving customer satisfaction is critical for any company that aspires to long-term…
Contact Center Pipeline: April Wiita Shares Her Industry Expertise
Operations
April Wiita, vice president of Program Success at Working Solutions, knows the…
Call Center Automation Adaptation: Balancing Technology with Live Agents
Operations
With technology’s role in customer service growing, call center automation adaptation is…
How to Reduce Call Center Overhead Costs with On-Demand Customer Care
Operations
For most businesses, maintaining a call center is no easy task. With…
Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing
Operations
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Operations
Especially when it comes to call centers, virtual workforce management is a…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
Operations
As another hurricane season ramps up, here’s a rundown of what businesses…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Operations
Creating a workable hurricane recovery plan is essential for any business with…
Contact Center World features Working Solutions for Storm Preparedness
Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Call Center Best Practices: Got a Plan for Storm Season?
Operations
Is your call center ready for the next storm season? Our…