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Blogs: Operations

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Why Your Customer Service Reputation Is Important — and How to Protect It

Operations

No matter what industry or demographic you serve, if you’re managing a…

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How to Improve Patient Experience with Healthcare Customer Service Outsourcing

Operations

The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…

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Why Your Business Needs an Omnichannel, Customer-service Strategy

Operations

In today’s tech-focused world, great customer care requires interacting with people on…

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6 Essential Contact Center Requirements

Operations

Is your business delivering high-quality customer care with modern contact center sales…

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What’s Your Net Promoter Score Value? And Why Should You Care?

Operations

Achieving customer satisfaction is critical for any company that aspires to long-term…

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Recession coming? Prepare with an on-demand workforce.

Operations

Based on recent news, the New Year—and the predicted economic slowdown—could be…

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Contact Center Pipeline: April Wiita Shares Her Industry Expertise

Operations

April Wiita, vice president of Program Success at Working Solutions, knows the…

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Call Center Automation Adaptation: Balancing Technology with Live Agents

Operations

With technology’s role in customer service growing, call center automation adaptation is…

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How to Reduce Call Center Overhead Costs with On-Demand Customer Care

Operations

For most businesses, maintaining a call center is no easy task. With…

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Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing

Operations

Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…

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7 Tips for Adapting Your Management Team to a Virtual Workforce

Operations

Especially when it comes to call centers, virtual workforce management is a…

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Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond

Operations

As another hurricane season ramps up, here’s a rundown of what businesses…

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