Operations
Achieving customer satisfaction is critical for any company that aspires to long-term…
Operations
Based on recent news, the New Year—and the predicted economic slowdown—could be…
Operations
April Wiita, vice president of Program Success at Working Solutions, knows the…
Operations
With technology’s role in customer service growing, call center automation adaptation is…
Operations
For most businesses, maintaining a call center is no easy task. With…
Operations
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…
Operations
Especially when it comes to call centers, virtual workforce management is a…
Operations
As another hurricane season ramps up, here’s a rundown of what businesses…
Operations
Creating a workable hurricane recovery plan is essential for any business with…
Operations
The 2018 hurricane season is here, and along with it, the need…
Operations
Every call center needs a responsive workforce. Skilled and ready,…
Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…