Why Understanding Last Year’s Holiday Shopping Season Is Essential for the Year Ahead
Sales/Growth
Last year’s holiday shopping season is officially over and in the books.…
What Every Executive Should Know about Customer Service Outsourcing
Customer Service Strategy
In an era of instant communications that span a dizzying variety of…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…
Why Every Business Needs to Build Customer Trust — and How to Do It
Customer Service Strategy
With more companies competing for their hard-earned dollars than ever before —…
Why Is Customer Experience Important for Your Business?
On Demand Contact Center
You may have heard it said that customer experience (CX) is of…
Does Your Business Have the Cross-selling and Upselling Strategies You Need to Succeed?
Specialized Customer Service
We live in a time of unprecedented opportunity when it comes to…
13 Tips for Getting the Most from the Holiday eCommerce Sale Season
Sales/Growth
The holiday season is almost upon us, a time when most online…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…