2019 Customer Service Trends: What to Expect in the Year Ahead
Customer Experience
Each year, achieving superior customer care becomes a bit more challenging for…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
Year in Review: Our Top Customer Service Blog Posts of 2018
Customer Experience
From new insights into the benefits of outsourced customer care to news…
Virtual Education Expert Tamara Schroer Shares her Insight
Customer Experience
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
Customer Experience
The on-demand economy enables businesses to enjoy premium outsourced services at truly…
How Empathy Pays Off for Businesses
Customer Experience
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
4 Key Metrics to Finding the Customer Service Sweet Spot
Customer Experience
Feeling the Love Year-round with Sustained Call Center Performance For…