The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
Sales/Growth
Amazon Prime Day 2019 is almost here. Is your business ready? If…
What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
4 Customer Service Innovations to Improve Your Company’s CX
Customer Experience
Negative customer care experiences come in a wide variety of shapes and…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…
[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…