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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

2019 Customer Service Trends: What to Expect in the Year Ahead

Customer Experience

Each year, achieving superior customer care becomes a bit more challenging for…

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6 Call Center Strategies for Engaging Mobile Customers

Virtual Workforce Management

For businesses of all types, most customer interactions come via mobile devices.…

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man jumping from the year 2018 to the year 2019 virtual call center solutions

Year in Review: Our Top Customer Service Blog Posts of 2018

Customer Experience

From new insights into the benefits of outsourced customer care to news…

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Virtual Education Expert Tamara Schroer Shares her Insight

Customer Experience

Tamara Schroer, an expert in the virtual classroom, offers a few ideas…

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e-commerce websites

A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)

Customer Experience

The on-demand economy enables businesses to enjoy premium outsourced services at truly…

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How Empathy Pays Off for Businesses

Customer Experience

Ever think about the economics of empathy? Said another way, empanomics—the dollars…

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5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing

Sales/Growth

Once considered a real threat to retailers, showrooming has become a powerful…

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Improving the Travel Customer Experience with On-Demand Call Center Solutions

Travel and Hospitality

Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…

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5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience

Retail and Consumer Services

Far from being obsolete, the in-store customer experience has become a key…

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Holiday Season Call Center Management Checklist

Customer Experience

  Are you ready for the holiday season? In most industries, that’s…

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business in America

Gain the Homefield Advantage with Onshore Customer Service in the USA

Onshore Customer Service

  American On-demand Contact Center Solutions Working Solutions began business as an…

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4 Key Metrics to Finding the Customer Service Sweet Spot

Customer Experience

    Feeling the Love Year-round with Sustained Call Center Performance For…

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