4 Reasons Why You Should Never Underestimate the Importance of Customer Loyalty
Customer Experience
Today’s consumer marketplace is more competitive than ever before, with upstart companies…
5 Essential Contact Center Components
On Demand Contact Center
As experts in the delivery of on-demand contact center services, we never…
Does Your Business Need a Modern Contact Center? Here’s How to Find Out
Virtual Workforce Management
For the vast majority of companies, of all sizes and across many…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Reduce Your Customer Churn Rate in 4 Steps
Customer Experience
You can call it churn, the rate at which old customers leave…
4 Customer Service Innovations to Improve Your Company’s CX
Customer Experience
Negative customer care experiences come in a wide variety of shapes and…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
Customer Experience
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…
[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
On Demand Contact Center
The secret is out: As the demands of offering a superior customer…