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Blogs

Hurricane path preparing on demand contact center for disaster recovery

Preparing for Hurricane Season:
3 Important Customer Service Considerations

Contact-Center Outsourcing

Hurricane season 2019 is at its mid-point, with several months still left…

man at the airport talking to customer service

4 Key Ways Travel Contact Center Outsourcing Can Help You Be Prepared for the High Season

Contact-Center Outsourcing

More than most industries, businesses operating in travel and tourism experience fluctuations.…

Why It’s Important to Offer Personalized Customer Service — and How to Do It

Contact-Center Outsourcing

The relationship between customers and the businesses they interact with is constantly…

woman on computer looking at contact center world article

2019 Hurricane Season Is Underway: Best Prepare.

Contact-Center Outsourcing

In an article posted on Contact Center World, April Wiita, vice president…

Contact Center Outsourcing pipeline features Kim Houlne Working Solutions CEO

Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story

Contact-Center Outsourcing

For me, the headline sums it up: “On-demand Is In Demand.” The…

people working at call center vs contact center

How to Balance In-house Call Centers with Outsourced Contact Center Solutions

On Demand Contact Center

There are many good reasons why outsourced contact center solutions have become…

woman in a retail store experiencing the best customer service and growing profit sign

How Improving Customer Service in Finance Can Benefit Your Business

Contact-Center Outsourcing

Businesses today are focusing more on offering a great customer experience (CX)…

woman talking on the phone to an on demand contact center service

Never Underestimate the Importance of Friendly Customer Service

Contact-Center Outsourcing

There are many factors that go into delivering a great customer experience…

person holding a mobile phone with the amazon application for on demand contact center solutions

How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019

Contact-Center Outsourcing

Amazon Prime Day 2019 is almost here. Is your business ready? If…

woman on the bus talking on mobile phone to on demand contact center solutions agents

What’s Your Net Promoter Score Value? And Why Should You Care?

Contact-Center Outsourcing

Achieving customer satisfaction is critical for any company that aspires to long-term…

working solutions featured on the smart brief with laptop and headset

SmartBrief Article: Managing the Virtual Workforce

Contact-Center Outsourcing

After 23 year in contact center outsourcing, Kim Houlne, founder and chief…

people at an electronic store providing great customer experience virtual call center solutions

How to Increase Brand Loyalty by Offering a Great Customer Experience

Contact-Center Outsourcing

Fueled by ever-evolving technologies, and fraught with the potential to be undercut…

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