13 Tips for Getting the Most from the Holiday eCommerce Sale Season
Contact-Center Outsourcing
The holiday season is almost upon us, a time when most online…
Prepare for Retail Selling Season with On-demand Contact Center Services
Contact-Center Outsourcing
Whether your business is focused on online or brick-and-mortar sales, preparing for…
Perfecting Customer Care with Actionable Call Center Data
Contact-Center Outsourcing
A big part of customer service success in today’s fast-paced, ever-changing market…
Happy Employees: It’s All in the Math
Contact-Center Outsourcing
Working Solutions was named among the Best Places to Work in North…
Why Work-from-home Contact Center Agents Are Better for Your Business
Contact-Center Outsourcing
It’s been said many times before, but it bears repeating: Your customer…
6 Key Benefits of Retail Contact Center Outsourcing
Contact-Center Outsourcing
Are you losing customers because of subpar service? If you’re not working…
How to Choose the Right Cloud-based Backup Service
Contact-Center Outsourcing
No matter your size or your industry, doing business today means dealing…
Contact Center Return on Investment: How to Measure the ”Soft ROI”
Contact-Center Outsourcing
In a tech-savvy marketplace where customers are more demanding than ever before,…
11 Benefits of On-demand, Virtual Customer Service
Contact-Center Outsourcing
As more and more data supports the fact that a great customer…
Why Contact Center Education Is Essential for Great Customer Service
Contact-Center Outsourcing
It may seem obvious, but it still bears repeating: Your customer care…
4 Customer-focused Contact Center Metrics You Should Be Tracking
Contact-Center Outsourcing
For most businesses, contact center metrics are an integral part of a…
Making Virtual Viable with the Right Agent Education
Contact-Center Outsourcing
With decades of experience, Tamara Schroer, vice president of Education and Development…