Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
Review: Most Read BPO Blogs
Contact-Center Outsourcing
Welcome to Working Solutions Monthly News Update Today’s savvy consumers demand great…
What Every Executive Should Know about Customer Service Outsourcing
Customer Service Strategy
In an era of instant communications that span a dizzying variety of…The ROI of Reshoring: How to Choose the Right U.S.-Based Call Center Partner
Customer Service Outsourcing
Amid rising labor costs, complex global supply chains and evolving customer expectations,…
Working Solutions Ranked #5 on FlexJobs Top Companies with Remote Jobs for 2020
Contact-Center Outsourcing
For the sixth consecutive year, Working Solutions is proud to be among…
5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
How to Improve Patient Experience with Healthcare Customer Service Outsourcing
Specialized Customer Service
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…