2025 CX Forecast: Your Roadmap to Customer Service Domination
Industry Insights
Welcome, CX Innovators! Is your customer service ready for the future? As…
Why Customer Experience (CX) Enhancements Should Be Your 2025 Budget Priority
Customer Experience
As we edge closer to 2025, enhancing customer experience (CX) has become pivotal…
Customer Service That’s Always a Treat: A Halloween Lesson from Amazon and Target
Contact-Center Outsourcing
Customer service is the backbone of any thriving retail business, especially during…
The Future of Customer Service Recruitment: Trends You Can’t Ignore
Agent Recruiting
Have you ever wondered how to keep up with the fast-paced changes…
Digital Transformation vs. Human Touch: A Case Study in Airline Customer Service
Customer Experience
In the digital age, many companies are shifting to online communication as…
Boosting Agent Retention: Five Key Strategies for Customer Service Success
Agent Recruiting
Retaining customer service agents is a big deal in outsourcing. High turnover…
5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Elevating The Connected Car Experience: Onshore Outsourcing Revolutionizes Customer Service
Customer Service Outsourcing
In our infographic “Elevating the Connected Car Experience,” we explore why ensuring…
Revving Up Your Automotive Business – How Outsourcing Customer Service Can Boost Your Bottom Line
Contact-Center Outsourcing
Companies in the competitive automotive industry must master the art of building…
Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience
Customer Experience
In today’s fast-paced and ever-changing business landscape, success is not solely determined…
Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity
Contact Center Technology
In today’s rapidly evolving business landscape, contact centers have shifted from being…
Mastering the Art of Luxury Customer Engagement
Contact-Center Outsourcing
Mastering the art of customer engagement is essential for luxury brands. These…