Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
A cybercrime occurs every 37 seconds. With those odds, every customer experience (CX) must be secure. All applications, processes and platforms safe from breaches. Each service provider and contact center agent vetted. Your customers deserve nothing less.
Safeguard your customer service.
Clients are heavily invested in legacy information systems for customer service. Yet, they need to integrate evolving information technologies (IT) like artificial intelligence (AI) to upgrade their customer-experience (CX) operations. They turn to Working Solutions for crossover CX solutions. We know how to combine the latest advances with existing IT to modernize systems and improve service.
For example, we incorporate Zoom’s AI Companion into client operations to boost agent productivity. The digital assistant has many uses. Customer messaging can be generated based on specific engagements. For voice communications, AI can improve interactions on the spot with real-time speech analytics. By selectively applying technology, performance is enhanced wherever clients have the greatest need. This phased approach makes modernizing CX much more manageable.
At Working Solutions, a hardened IT infrastructure guards against intrusions and outages. Supported by multiple, dispersed data centers, all information is backed up by disaster recovery, system redundancy and operational failover. This means 999.99% uptime.
Seamless customer service requires well-integrated technology of all types—ours, yours and third parties. To fulfill client needs, Working Solutions takes an open approach, adapting to whatever applications and systems are required or preferred.
Being agnostic, Working Solutions partners with recognized leaders to provide the best customer service. With ThinScale, remote-worker security is locked down for professional agents working from home.
For client operations, CallFinder enables agent performance to be tracked and fine-tuned. They are but two of our premier partners to ensure exceptional CX.
Pindrop reports AI-enabled operations cut fraud losses.
An IBM study states call centers with AI improve issue resolution.
The same study credits AI with increased fraud-detection accuracy.
Engineered to withstand every conceivable threat, Working Solutions’ cloud-based network secures client infrastructure, communications and online transactions.
Experts make sure industry standards and required safeguards are met. From Payment Card Industry Data Security Standard (PCI DSS) Level 1 certification for online payments to Health Insurance Portability and Accountability Act (HIPAA) compliance and more.
For clients and their customers, data security and privacy should be ever-present and always on. Safeguarding each interaction—from platform to process to professional.
As part of remote-agent security, we partner with endpoint expert ThinScale to protect all customer experiences (CX). We provide agents with safe, back-end services and comprehensive training on ethics and security protocols. Our compliance measures, including a clean-desk policy and confidentiality agreements, are compliant with Health Insurance Portability and Accountability Act (HIPAA) standards. Background checks and drug screenings make sure agents are trusted professionals committed to watching over sensitive information.
We provide protected, omnichannel contact center application services. They are hosted in a hardened environment, providing peace of mind for clients and customers. Our solutions incorporate disaster recovery, redundancy and failover for continuity of your operations. Network security features the latest firewalls, duplicate backup technology, intrusion detection and passwordless multi-factor authentication (MFA). They are all part of an integrated approach to thwart potential threats and unauthorized access.
Working Solutions adheres to technical standards for data protection, including Payment Card Industry Data Security Standard (PCI DSS) Level 1 security for transactions and HIPAA compliance for healthcare. Our documented and auditable policies, procedures and processes protect the physical security of data. Encryption and monitoring safeguard data in transit. Rigorous policies, procedures and processes ensure all physical and transmitted data are secure.