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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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About Us

Working Solutions is an on-demand business process outsourcer providing multichannel CX services, including customer service, sales support, and business continuity.

Working Solutions taps into a vast network of enthusiastic brand associates across the United States and Canada. Our flexible business model enables us to provide customer service on several levels–from everyday business to unexpected events to long-range projects.

Rigorous processes ensure consistency and great customer service for our clients’ customers. These include: program strategy, technology, security, and recruiting the right professionals with specific skills, educating them in a client’s culture, and investing in their ongoing development. For every client we partner with, the goal is to create a seamless customer experience in the brand’s own image.

Contact our sales team →

Awards

For the second year in a row, Working Solutions places #1 in the FlexJobs Top 100 Companies to Watch for Remote Jobs.

Ranked first on FlexJobs Top 100 Companies with Remote Jobs in 2024 and in the top ten for ten consecutive years.

Best Places to work logo

Working Solutions was named among the Best Places for Work in North Texas by Dallas Business Journal.

CRM logo for the year 2019 for working solutions

Working Solutions was named a service leader in innovation and success in customer service.

Our History

“Necessity is the mother of invention.”

Our story, is one of change and choice that begins in 1996 as our founder and chief executive Kim Houlne was pregnant with her first child. Long commutes and strenuous travel were no longer an option so she began to bring her work home. Her entrepreneurial spirit inspired her to launch a website seeking freelance professionals to help fill a growing demand. That website had an impressive 500+ person response in the first few days and quickly grew.

Those events sparked the bigger idea of on-demand, distributed contact center solutions and ushered in the gig economy becoming one of the first virtual workforce companies in history. Working Solutions has since grown into a remarkable network of 150,000+ independent contractors, and a high powered team of industry experts who partner with clients to create top notch results.


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Our Client Partnerships

The businesses we serve range from nonprofits to small and mid-sized companies to FORTUNE 500 corporations. No matter the size or industry, we strive to deliver great sales and service. Defined in their terms. Here are just a few.

Michaels logo
Sylvan learning logo
hotels logo
microsoft logo
t-mobile logo
intuit turbotax logo
a place for mom logo
stubhub logo
atmos energy logo

Client Success Stories

sylvan learning logo

Honing Student Education

As competition intensifies for the best schooling, Sylvan Learning provides personalized tutoring—from academic support for everyday lessons to college prep. To enable this, our agents engage with parents and families—via calls, emails and text messages—to identify their children’s educational needs.

Working Solutions partners with the Sylvan placement team to determine if a child or young adult may need to complete a practice test, schedule an assessment or visit one of its centers. As always, the primary goal is to create a specialized learning program unique to every student.

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intuit logo partners with working solutions

Simplifying Tax Preparation

To ease tax preparation, Intuit TurboTax is designed to guide users through their annual returns, step by step. For this popular software package, Working Solutions agents provide inbound phone and video customer service and technical support.

Agents focus on interactions regarding software navigation and help customers locate prior years’ returns and amendments. And because agents are taxpayers themselves, they can offer an empathetic ear and approach, escalating matters when necessary to resolve any issues.

Speak to an expert →

A place for mom logo

Finding Loved Ones Homes

As more people require senior-living options, A Place for Mom helps families fulfill their loved ones’ needs. For this client, our contact center agents take inbound calls or place outbound ones to assist customers. Agents screen callers for desired requirements, matching appropriate locations nationwide.

Afterward, A Place for Mom advisors guide families through the rest of their searches. Working Solutions agents also reach out to families that have lost touch with their advisors over time in the hopes of reconnecting with them or gaining a new understanding, if their needs have changed.

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Our Culture

Follow us on Instagram: @workingsol

Strike a pose🕺📸. Oliver is the best-dressed pup in the office, BY FAR! 
 
We love work fashion. Whether it’s fuzzy slippers in your remote office or a chic ensemble we want to see your work outfits that make you feel productive, focused, and “fierce”. 
 
#ChiefHappinessOfficer #OfficeFashionShow #WorkplaceFashion #worsolhappy
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It’s time! Don’t forget to change your clocks⏰  Daylight Saving Time is this Sunday, March 9th.
 
#SpringForward #DaylightSavingTime
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We can always count on The 🎉 WooHoo! Crew 🦸🏾🦸🏼‍♀️🦸🏻‍♂️to save the day for our clients’ customers. Thank you for your hardwork and dedication to providing amazing customer support! #WorkingSolutions #CustomerService #WFH ...

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What makes Working Solutions great? It’s the people! Our amazing staff and top tier PROs are a DREAM TEAM! Want to join us? Click the link 🔗 in our bio to explore open opportunities! 🕺💃 ...

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🥳WooHoo! We’re hiring! Check out these independent contractor opportunities. Click the link🔗 in our bio to learn more and apply💃💃 ...

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Wishing you and your loved ones a joyous holiday season. May it be filled with love, laughter, and good cheer. Happy holidays! ...

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Oliver would never try to steal 🎄❄️ holiday cheer✨! He’s here to spread happiness and goodwill towards all man (and dog) kind🐶🐾🎅! 
 
#GrinchMemes #Parody #HappyHolidays #worsolhappy
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🥳WooHoo! We’re hiring! Check out this independent contractor opportunity. Click the link🔗 in our bio to learn more and apply💃💃

#WFH #JobSearch
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Happy Veterans Day!

We have so much gratitude for the brave service members who fight for our nation. Today, we reflect on your many sacrifices to ensure our freedom.

#VeteransDay
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🥳WooHoo! Working Solutions is hiring! Check out these independent contractor opportunities. Click the link🔗 in our bio to learn more and apply💃💃

#WFH #JobSearch

Have you applied yet?
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Your home. 🤝 Your Rules.

Check out these remote gigs for independent contactors. Click the link 🔗 in our bio to apply!

Have you applied yet?
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🏡👨‍💻WFH Gig Alert!

Did you know you can earn up to $19/hr doing #customerservice for our program with Intuit TurboTax?

Make a schedule that works with your lifestyle and help answer customer questions about the TurboTax software. 

Ready to get started? It’s easy!😎

Use the link in our bio to apply.
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Ready to apply? You can start the process on your mobile phone, but you`ll need access to a computer to complete the PC scan and submit your application.

Do you have more questions about working with Working Solutions as an independent contractor?

Let us know in the comments and we`ll try to answer them!
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We’re still hiring!

Interested in a flexible WFH gig? Click the link 🔗 in our bio to learn more and apply! #CanadaJobs #RemoteWork
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Earn money 🤑 without leaving your 🏠 house! Visit the 🔗 in our bio to learn more and apply.

#RemoteWork #GigWork #IndependentContractors
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Working Solutions is hiring! We’re looking for tax software customer support agents in Canada 🇨🇦

We have two exciting opportunities. Click the 🔗link in our bio to learn more and apply!
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Thank you from the bottom of our hearts! We’re so grateful for the opportunity to work with amazing PROs like you, who champion EXCELLENCE 🏆 in customer service. 
 
🎉Happy Customer Service Week! 
 
#CustomerServiceWeek #PROAppreciation #CSWeek2024
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🥳WooHoo! We’re hiring! Check out this independent contractor opportunity. Click the link🔗 in our bio to learn more and apply💃💃

#WFH #JobSearch
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🎃🐈‍⬛Happy Halloween from Oliver, our Chief Happiness Officer, and the entire Working Solutions team! Have a “SPOOKTACULAR” day. #happyhalloween #halloween2024 #worsolhappy ...

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🌈Happy Pride Month!

Cheers to people being their authentic selves. We love watching you ☀️shine!

Working Solutions is committed to creating a safe, equitable work environment and promoting 🏳️‍🌈diversity in all its beautiful forms.

Wishing members of the LGBTQIA+ community a very happy Pride Month 💜

#Pride #Pride2024
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Working Solutions PROs and applicants get access to a special online portal, called Vyne.

Click the 🔗in our bio to learn more about working with Working Solutions!
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Whatever the metric, how well you relate to and connect with people contributes to success. And to succeed, you’ve got to relate and commit on levels understood and appreciated by those who matter.

At Working Solutions, we foster a caring culture, rooted in empathy. From employees to independent contractors to our clients and to their customers, emotional intelligence is the cohesive force that binds our organization. That strong connection creates business bonds, which in turn, build lasting customer relationships and better brands.

Our community of highly skilled professionals encourages creativity, work ownership and fulfillment in personal contribution. We believe mutual respect and emotional intelligence play an essential role in developing a caring culture. Join our unique and thriving culture.

Join Our Team →

Our Values

Our business is empathetic customer service. It’s everything we do. All that we are—trustworthy, responsive, reliable and empathetic. Our values extend beyond our business and into our community and our world.

Entrust Your Customers

In business, your customers are everything. You’ve wowed them, won them. Time and again, over many years.

It’s best then to entrust them to a contact service provider that does the same. A business partner that ensures your customers remain and return. With us, they will—delivering a customer satisfaction rate of 80% and higher, as one client achieved.

business partners building trust through business advice

Optimize Your Operations

Your business runs in seasons and cycles. Adapting to trends while taking on the competition. The situation is fluid; the dynamics ever-changing.

Success requires savvy, speed and flexibility. Contact center outsourcing enables your operations to be responsive, mobile and modern—like our client that met 300% increase in demand through improved scalability.

Elevate Your Performance

Exceptional customer service is must these days. And when it’s outsourced, that service must be exemplary, with the contact center provider rising to every occasion.

So, which provider can you count on to excel? After millions of customer engagements, we know how to deliver—as we did for this client, supplying hundreds of agents in 48 hours to meet 1,000% increase in customer calls.

map of America and Canada depicting agents around regions

Prioritize perspective of others

Empathy and compassion are what drives us as a company.

Throughout every interaction, between our clients, amongst employees, or with our contracting customer service agents, we show genuine care and display empathetic concern. The key to our thriving culture is to first listen to understand so we may be understood as well.

Ensuring great customer experience that elevates your business.

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