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Virtual Contact Center Work Benefits Persons with Disabilities

Earlier this year, Working Solutions chief executive Kim Houlne came across a New York Times story describing how persons with disabilities were losing their jobs during the pandemic.

Black woman in a wheelchair answers a phonecall at her desk at home

Shutterstock; Photo by AnnaStills

Often, those workers were in entry-level positions or industries hard hit by the economic downturn.

To Houlne, the story ran contrary to the trend of more companies turning to remote workers, employees and contractors, to keep things running in the crisis. What’s more, Houlne’s company—for the past 25 years—has put into practice a virtual business model that benefits persons with disabilities.

Her progressive thinking is featured in the July Contact Center Pipeline piece, “Virtual Contact Center Jobs Provide Opportunities for Workers with Disabilities.” In it, Houlne outlines the life-changing benefits remote work offers in places where jobs are scarce or don’t require an in-office presence.

Read the entire piece, with personal accounts of workers such as Michael, Terri, Valerie and Nancy whose success shows how virtual is viable—no matter the times.

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