Call Center Solutions

Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line

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Companies are becoming increasingly aware of the power of customer experience, particularly…

 

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customer service call center agent, virtual call center solutions, contact center solutions, customer service call center

5 Ways to Find On-Demand Agents

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Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

 

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Business Continuity Checklist

Business Continuity Planning Checklist

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In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand.…

 

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Top 5 Blogs of 2016 from Working Solutions

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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…

 

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Emotional Intelligence

Creating a Caring Culture with Emotional Intelligence

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Kim Houlne is student of different psychological management styles, having experienced good…

 

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Diversifying call center services

Improve Call Center Performance with Diversification

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You’ve probably heard the expression: “We have met the enemy and he is us.”

 

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Behind the Scenes: KERA Interview

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Take a look behind the scenes at Kim Houlne, featured on upcoming KERA’s CEO series.

 

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