
5 Ways to Find On-Demand Agents
Filed under: Post
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

Business Continuity Planning Checklist
Filed under: Post
In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand.…

Top 5 Blogs of 2016 from Working Solutions
Filed under: Post
Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…

Creating a Caring Culture with Emotional Intelligence
Filed under: Post
Kim Houlne is student of different psychological management styles, having experienced good…

Improve Call Center Performance with Diversification
Filed under: Post
You’ve probably heard the expression: “We have met the enemy and he is us.”

Behind the Scenes: KERA Interview
Filed under: Post
Take a look behind the scenes at Kim Houlne, featured on upcoming KERA’s CEO series.

Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
Filed under: Post
Companies are becoming increasingly aware of the power of customer experience, particularly…