5 Ways to Find On-Demand Agents
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Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
Business Continuity Planning Checklist
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In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand.…
Top 5 Blogs of 2016 from Working Solutions
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Connecting in the Workplace and Marketplace Before 2016 ends, we’d like to…
Creating a Caring Culture with Emotional Intelligence
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Kim Houlne is student of different psychological management styles, having experienced good…
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
Behind the Scenes: KERA Interview
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Take a look behind the scenes at Kim Houlne, featured on upcoming KERA’s CEO series.
Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…