What Every Executive Should Know about Customer Service Outsourcing
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In an era of instant communications that span a dizzying variety of…
How Outsourced Customer Care Can Help You Focus on Your Brand Purpose
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Does your business have an authentic, clearly defined brand purpose? If not,…
The Different Types of Call Centers: Which One Is Right for Your Business?
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From inbound phone calls to web-based chatting, from email marketing to social…
Chief Executive Kim Houlne Talks about Customer Service
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After leading Working Solutions for 23 years, founder and chief executive Kim…
Want to improve business performance? Be Empathetic and Prosper.
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Which would you rather do business with or work for? A compassionate…
‘Tis the Season Year-round for On-demand Contact Center Agents
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The marketplace is awash with stories about businesses needing holiday help. Hundreds…
How to Improve Customer Experience with On-Demand Contact Center Services
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How to improve customer experience in an era of rapidly evolving tech…