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We do not accept applicants located outside of the United States and Canada.

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Customer Service Outsourcing

The Care Your Customers Deserve

Savvy companies are sharpening their customer service. Sometimes, it’s driven by dire events and critical need. Other times, increased demand requires revved-up solutions. While proficiency and speed are essential, the desire for quality care remains steadfast.

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Proven CX Outsourcing Solutions. Optimal Results.

AI-enabled CX operations for every client—from recruiting agents to educating them in your business to performing at peak capacity. Practical solutions for real-world problems.

Rapid-Response CX

Historic storms and once-in-a-lifetime events upend traditional business models. Today, customers want responsive service. In-the-moment CX matters now more than ever.

Our Success With Southwest →

On-Demand Service

Companies expect to produce more with less. Such constraints require lean, lithe CX operations to boost output. Complemented by outsourced services to meet demand.

Success Story

Optimizing Rx for Pets

Boosted service levels 150% in five days.
Succes Story

Exceeding Client Expectations

449 agents onboarded within a month.

Efficient, Empathetic CX

Best-practice service blends efficiency + empathy for E+ experiences. Streamlined and personalized, quality care raises satisfaction and earns repeat business. It all adds up.

Success Story

Answering the Call

Reduced abandonment rate by 87%.
Success Story

Providing Prompt Service

Decreased average ticket time by 75%.

Scalable Solutions

Ensuring continuous service operations—be they steady-state, fast-flex or long-range—requires foresight. We partner with clients to prepare and perform. Today and tomorrow.

Success Story

Bridging AI Gap

Increased live interactions by 38%.
Success Story

Pleasing Pet Parents

Raised CSAT from 60% to 90%.

Performance Scorecard: Making Points With Clients

We listen to and learn from our clients. Collaboration is key. These insights enable us to perfect solutions and introduce innovations to elevate your sales and service.

FAQs

On-demand customer service offers numerous benefits. They include cost savings through efficient resource allocation, scalability to meet fluctuating demands and access to skilled professionals for prompt, personalized support. Working Solutions shows clients how to turn contact center operations, which are seen as overhead, into a profit center.

Responsiveness is built into our fast-flex service model. It enables us to deliver results in days—not weeks or months. This speed to efficiency is best illustrated with the Southwest Airlines case study. A severe storm, compounded by a system outage, stranded millions of holiday travelers across the country. In five days, Working Solutions agents closed 200,000+ open customer support tickets in record time. Such quick-turn solutions are possible with a resilient, customer-service model.

Our virtual workforce of 150,000+ agents spans the United States, Canada for onshore and Jamaica for nearshore. All agents work remotely, which enables us to shift resources as needed, such as operating outside of harm’s way in a hurricane. With our full-time equivalency (FTE) model, we train two to three agents for every FTE required on a client program. This robust ratio lets us flex up 200% to 300%, with rapid response for seasonal peaks, service spikes and unexpected events, such as the pandemic.

Whatever Your CX Issue, Working Solutions Can Work With You To Solve It

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