Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Every customer interaction is an opportunity to build trust and strengthen relationships. We combine skilled, empathetic agents with proven processes and AI-enabled technology to resolve customer needs efficiently, deliver personalized care, and help clients improve satisfaction, loyalty, and business performance.
Build stronger customer relationships.
See how we bring together skilled agents, proven processes, and technology to help clients meet changing needs and deliver better customer experiences.
Great customer care is especially important when demand changes unexpectedly. Our flexible model helps clients respond quickly, maintain service quality, and support customers through critical moments.
When severe weather disrupted travel and drove a surge in customer needs, our flexible support helped Southwest respond quickly and maintain critical customer service operations.
We measure what matters most in a successful partnership, from communication and responsiveness to business impact. The results demonstrate strong client confidence in our performance and the value we deliver. Explore the Client Scorecard →
Clients said we deliver value as a partner, not just a provider.
Clients rated our communication as effective.
Clients confirmed Working Solutions had a positive impact on their bottom lines.
Clients rated our training programs better than those of industry competitors.
On-demand customer service gives organizations the flexibility to scale customer support as business needs change while improving operational efficiency and controlling costs. It provides access to a network of 150,000+ skilled agents that deliver responsive, personalized customer experience (CX) without the fixed costs of a traditional contact center. With Working Solutions, clients gain a more agile, on-demand operating model that transforms customer care into a strategic business advantage.
Responsiveness is built into our on-demand operating model, enabling us to launch programs and respond to changing business needs in days, not weeks or months. One example is our work supporting Southwest Airlines during a severe winter storm and system outage that disrupted travel nationwide. In just five days, Working Solutions agents resolved more than 200,000 open customer support tickets, helping restore service and improve customer experience (CX). Our ability to respond quickly is made possible by proven operational processes, an experienced workforce, and a flexible delivery model.
Our on-demand workforce includes more than 150,000 skilled agents across the United States and Canada for onshore support, as well as Jamaica for nearshore services. Because our workforce is virtual, we can quickly shift resources to maintain business continuity during regional disruptions, natural disasters, and periods of increased demand.
Our workforce model also prepares two to three trained agents for every full-time equivalent (FTE) required on a client program. This approach enables us to scale support by 200% to 300% when needed, helping clients respond quickly to seasonal peaks, unexpected events, and changing customer demand while maintaining exceptional customer experience (CX).