The Potential for Hybrid Customer Service after COVID-19
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How to Make Work Work Again It’s mind-numbing how much is being…
Hybrid Customer Service after COVID-19 
New Lessons for Online Selling in a Time of Virtual Commerce
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Because of the pandemic, online selling has become the sole option for…
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Tamara Time for Business Episode 3
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Tamara explores a tool for engagement called Nearpod at nearpod.com
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Tamara Time for Business Episode 1
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Tamara talks to Stacy and they provide a free tool Stacy called…
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Tamara Time for Business Episode 2
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In today’s episode, Tamara talks to Jennifer about Wheel of Names at…
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Guiding Through Times of Crises
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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…
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Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…
Five Realities of Contact Center Customer Service Reps
Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…
Contact Center Pipeline July 2019
Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
Agents as Contractors
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
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Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
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Unifying Volunteers
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A well-known evangelical organization needed a way to manage high call volumes,…
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