Tamara Time for Business Episode 1
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Tamara talks to Stacy and they provide a free tool Stacy called…
Tamara Time for Business Episode 2
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In today’s episode, Tamara talks to Jennifer about Wheel of Names at…
Guiding Through Times of Crises
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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…
Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…
Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…
Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Unifying Volunteers
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A well-known evangelical organization needed a way to manage high call volumes,…
Technical Support
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Enhancing Staff. Pleasing Customers. A Fortune 500 global digital network provider sought…
Digital Sales
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Complementing In-store Business New York City-based retailer expanded presence and increased revenue…
Care On Demand
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Serving Patients with Specialized Care Existing facilities were at full capacity—and building…